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Todd Johnson

๐Ÿ‘ค Speaker
203 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

So I think it's an appropriate business to raise growth capital and push hard.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

I think we are seen as the number one in the industry right now, and we want to keep that position and grow it.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

Yeah, this is largely referred to as the patient engagement space.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

So how do you engage patients in between visits or after discharge to guide their health?

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

Yeah, we do.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

We do pretty well.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

We're above 90% in annual retention.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

The number one reason for churn is, actually two.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

One is there's not an economic incentive.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

So in some cases, physicians or medical groups sign up absent those types of economic incentives.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

And then it's a nice to have, not a must have.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

And I think the second one is if an organization, you know, there's an institutional mindset to think about treating patients as they come through the door and optimizing throughput, right?

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

We've got to bed patients, treat them and discharge them, bed patients, treat them.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

And there's a mindset to think about treating patients after they've been discharged and to think operationally about how to do that.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

And so I think organizations that don't have the mindset that they want to treat patients in this way are never going to set themselves up for success.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

Yeah, we got about 40 people.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

We've been doing a fair amount of investment in the sales and market development side.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

How many of the 40?

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

Let's see, six, seven, eight of the 40 are on the sales team.

SaaS Interviews with CEOs, Startups, Founders
741: Exited for $15m, Now Tackling Healthcare Patient Doctor Relationships

And you know, these are, it's a hardcore enterprise sale.