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Todd Olson

๐Ÿ‘ค Speaker
613 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

Mutual.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

Yeah.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

Anyway, the point is, is that when you ask those hard questions, you learn things and you learn things about your team.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

And that now I'm not in every interview.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

Oh, how to do it.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

Because we've we've fine tuned that process.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

The last thing on interviewing I'll share is that because we sell to heads of product and I'm a former head of product, I'm a buyer.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

so my my question in the back of my head when i'm meeting a sales rep or a prospective sales rep is what i buy from this human do i feel comfortable because some sales people let's be honest are a little skeezy slimy whatever words you like to use no offense to any sales people out there but like i like a level of authenticity when i'm buying that i know someone's like not trying to pull one over on me and get like a quick dollar out of it so that's how i like to buy and that is how our buyer likes to buy so the fact that we're connecting these things is really really really important

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

The next thing you'll see, you'll see these darker red ones say 90 plus day check-in.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

I was meeting with a CEO very early in the company and said, I asked him what he did that was really useful.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

He said he met with every single employee after the first 90 days.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

Now, think about that.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

There's a lot of people.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

Trust me, I was told I couldn't do that nearly every month for years of my life.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

And I just stopped it about a year ago.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

We added 450 people last year.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

So that's when I stopped it.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

So that's impossible.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

But you learn so much when you do that skip level.

SaaS Interviews with CEOs, Startups, Founders
The $100m Pendo Story: The Crazy Not-Scaleable Stuff We Did At Every Stage

That's a deep skip level.