Todd Olson

So then maybe this is like a completely like dated concept, but we have eight offices globally and I visited each office quarterly and you learn so much.

This is me having a team dinner in Israel.

Israel was an acquisition and it took repeated trips to understand the culture and the people.

It led to things like I changed out a leader and I changed out a leader in a foreign country.

I mean, that was tough.

Literally, we lost 50% of the office in the first six months.

Our EMPS, employee MPS, which we measure quarterly, went from like positive 20 or 30 in the office to negative 10 in six months.

I mean, I thought that the whole thing, I mean, we're talking about, do we shut this thing down?

Like, I'm traveling there.

I'm spending all my evenings on the phone back.

Like, what the hell do I do?

I'm doing all these one-on-ones.

But then I just, I saw enough positive things and heard enough positive, because I was there.

that we left the leader in seat.

That office is now a positive 70 EMPS.

Positive 70, it's the highest in the company.

Like positive 70, by the way, is a really good industry standard.

Our company average is over 60.

But I credit it to being in seat with these people and them seeing me.

And of course, this was pre-pandemic.