Todd Olson

And the executive team spends days reviewing all of these nine boxes and all of these teams, understanding who is a talent that we need to make sure we invest in and keep.

That is, who's a talent that I need to make sure that I spend time with when I go to an office.

I have a list.

My admin has that list.

When I travel to an office, there's a set of like 10 high performer future people that like I make the time to spend time with them.

Who are the potential attrition risks in every single office or every single locale and every single department that I should be?

reselling on why they should be at Pendo for the next four years.

Who might, as I always told my team, who are we putting a bear hug around to make sure they just don't go anywhere because we need them, we need them, we want them, and we see their potential.

It's these systems surface up these names.

So I do get to know the names that are going to be the future leaders of the company.

You have to do this in some way.

And look, this takes an incredible amount of time.

It's hours of your day.

But it is worth it to make sure you're connected to the amazing people that are going to power the next generation at your business.

So look, you've got to do unscalable things.

I mean, I hope you heard things that sounded like a little bit crazy, lots of hours of doing certain things.

But I think it's these are the things that keep you really, really close to the business so you can discover, you can learn, you can see trends that other people don't see.

One of the reasons I do unscalable things, and this is something for any founder or executive to think about, is when you're up in high levels in an organization, there are a lot of filters between you and the front line.

Whether it's a frontline engineer, whether it's the frontline sales rep, whether it's a frontline customer success manager, there's a lot of filters.

You know, once I was talking to one of our product designers and they said, before I meet with you, my manager, my manager manager, my manager's manager manager wants to review the presentation and make sure I don't embarrass them.