Todd Olson

Now, that's a little bit sad, I admit.

But that's just a fact.

The fact is you've got a lot of layers, and they all want to look good, and they all care about how they're perceived inside the organization.

So if there's a presentation to someone high in an organization, you're going to get three people's filter on what that data actually looks like.

And that isn't always helpful.

I actually like to form my own opinions.

So the only way you can do that is to go deep.

and get roll up your sleeves get in the details i do this every single day of my life and i think it's one of the things that that um i i don't know i couldn't live without and i certainly couldn't do my job without uh and i said i would close on a product related issue and products near to my heart and these are actual companies um i actually don't even know if these are yeah i'm sure that they're front like approved to use but uh yeah i always don't know with pr firms and things um but uh

I'll never forget our CTO and I used to fight so much about scale.

He would say, I need time to build scale into the system.

We're collecting so much data.

And I'll say, well, how much time?

Well, I don't really know.

And so we kept getting in arguments.

I say, look, we need customers.

We need customers and revenue.

if something breaks it breaks but like we can't just like not go sign a customer because we think it's going to break we actually have to just go sign the customer and see what's going to break when it actually does and this is what we've done now it creates a ridiculous amount of stress for your teams and when you do it but you see some of these names i mean i'll never forget when zendesk was turned in like um we it was a replacement of an existing product that just didn't scale so

we knew it was gonna be hard.

Like one of our competitors literally took like days to process the data.

And they said, can you handle this?