Todd Olson

And my quarter ends on Friday.

And I told my board that I'm going to sell myself.

So I start coming in and missing.

I'm going to look like an idiot that I decided to go this certain path.

So I was like, look.

I plan on being on Salt Lake the end of the week.

Can we get a meeting with your boss?

Mind you, I definitely was not planning on being in Salt Lake at the end of the week.

But he says, well, let me check schedules.

And he's really, really busy.

So finally, on Thursday, he's like, yeah, tomorrow morning my boss is available if you're still here, assuming I'm already in town because it is the end of the week.

I immediately drive home.

book a flight, pack a bag, arrive in Salt Lake at about midnight, do a call at a meeting face-to-face at 9 a.m.

And his issue was, hey, I love Pendo.

I want to buy it.

Who's going to actually implement it?

Like, who's your onboarding team and your customer success team?

Mind you, folks, we were four people.

There was no onboarding team, professional services team.

And I was like, oh, yeah, we got you covered.