Tom Coad

You've got, I think, probably two dynamics.

I've spoken a little bit about this on our US podcast, actually, around the dynamics between housing stock, right?

We need more stock because our populations are growing.

And so you build and you can build to the standard of the code today, the building code standards today.

But I think there's also a gap in how do you uplift the quality of everything else that exists in the market, of the properties that have been built over the last...

100 to 150 odd years that are still there that people live in and you don't want to knock down because they've got in some cases more than just sentimental value so there's a nice challenge to work through as a country on what we do to lift that up and I think there are opportunities for lots of different parts of the market to do that and maybe if I just kind of

in that because i could go on for a long time but uh we supported nzgbc with some work earlier in mid 2025 around the value increase when you do have kind of those more sustainable more resilient properties and that becomes significant tangible benefits when you're living there right energy saving cost reductions if you're living in those properties which you know could be thousands of dollars

per year and then we did some research in australia through my colleagues and they've determined that properties that are more sustainable sell for more so you've kind of got this win-win if you are prepared to upgrade your home you get those benefits from a homeowner perspective if you stay in it and live in it you get those benefits when you're there and we just kind of need to

I think start to get into that mentality as well, that we may need to make changes to our properties, to our homes, in order to work with the climate and adapt to the climate.

Because it's not all up to council, it's not all up to government.

We're living there, we need to make those changes and those decisions ourselves.

Yeah, look, I think that

there's a desire to do that, and you know if you can do that better, you're going to be able to help customers and help find new leads and generate new leads and generate better sale prices for vendors, but there's a practicality.

You have to run your business as well, and it can't be the only thing that you focus on.

I'd be very interested to hear from James and Diego on practically how that starts to roll out, but I think that

it's not not just about owning data it means that you own it but then you can do something with it once you own it and that's where the value creation from our perspective is is there and that's why we're really trying to support agents with that with tools that help you prospect faster help you you know produce digital advertising in a more sophisticated way or in a faster way or even just kind of keeping up with

non-real estate people who are kind of flooding the market as well i say non-real estate people i mean non-real estate industry entirely you see bunnings advertised all the time online that's you know that's the the eyeballs and we'll probably talk about ai we haven't yet we'll probably talk about ai so but that starts to play into it so this is a range of factors there um but i guess for us it's how do we help with those digital experiences and then how do we help make sure that when

I think it's the same expectation I've got for AI everywhere, especially when I think about SEO and that transition to whatever we want to call it, but optimized for large language models.

And that will be a mandatory thing to do when you're listing properties, when you're on any kind of website.

If you want to be discovered, I think you need to be discovered in a way that those large language models can discover you.