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Tom Curtis

๐Ÿ‘ค Speaker
149 total appearances

Appearances Over Time

Podcast Appearances

The Journal.
Can Burger King Regain Its Crown?

The mayonnaise has just become a little bit creamier, and that's an improvement, but it's a nuanced improvement.

The Journal.
Can Burger King Regain Its Crown?

There's a fluffier bun that's got a nice coating and a glaze that helps the sesame seeds stick uniformly to it.

The Journal.
Can Burger King Regain Its Crown?

And then the ultimate packaging with the half wrap that holds it together and the clamshell box that protects it.

The Journal.
Can Burger King Regain Its Crown?

Are you one of the people that's been asking me about why is your Whopper smushed?

The Journal.
Can Burger King Regain Its Crown?

I think we have a solution for you.

The Journal.
Can Burger King Regain Its Crown?

And I'm so thankful that our guests and our team said, don't go crazy.

The Journal.
Can Burger King Regain Its Crown?

Don't change it in big ways.

The Journal.
Can Burger King Regain Its Crown?

Do the little things that show that you respect it in the way that it should be respected.

The Journal.
Can Burger King Regain Its Crown?

Well, listen, I think the packaging that we have with the half wrap and the clamshell that we put it in is a big input cost for our franchisees.

The Journal.
Can Burger King Regain Its Crown?

And so, you know, in all restaurant businesses, you're trying to balance the interests of the guests.

The Journal.
Can Burger King Regain Its Crown?

and the interest of the team members and the interest of the franchisees.

The Journal.
Can Burger King Regain Its Crown?

They need to be able to make money to invest back in their restaurants.

The Journal.
Can Burger King Regain Its Crown?

But I think understanding that we have absolutely the best burger, but that we weren't respecting it well and that it was getting smushed, that was the biggest complaint.

The Journal.
Can Burger King Regain Its Crown?

Hey, your burger's great, but it gets smushed.

The Journal.
Can Burger King Regain Its Crown?

allowed us to understand that if we only made that, if that was one of the few tweaks that we made, that it would elevate the experience so much that it would get the respect that it deserved, kind of led us to that, led us, get it?

The Journal.
Can Burger King Regain Its Crown?

Sorry, led us to that outcome as the ultimate answer for one of the nuanced changes that we made.

The Journal.
Can Burger King Regain Its Crown?

They they some did and some didn't.

The Journal.
Can Burger King Regain Its Crown?

Some did and said, hey, we can't bear this cost right now when, frankly, beef is at an all time high.

The Journal.
Can Burger King Regain Its Crown?

And I think some said we need to honor the Whopper and it's the best product out there.

The Journal.
Can Burger King Regain Its Crown?

But we insist on wrapping it in paper and it gets smushed in the bottom of the bag.