Tom Ellsworth

And you're like, oh, wow, that's cool.

And that's called career planning.

Like one of the things with higher metrics we do, which is my favorite part of higher metrics,

We do the calibration.

You're part of the calibration that we do quarterly, and you know how we do calibrations.

Okay.

So the part of the calibration that we added this year, which is magical, it was a massive disruption and uncomfortable for everybody.

You know what it was?

Here's what it was.

Typically, calibration, who do you calibrate?

Employees.

Employee.

Well, you know, exceeds expectation, meets expectation, does not meet expectation, needs improvement, right?

Outstanding.

You know what we did this time?

We send calibration on all of our managers.

So if you got nine people that report to you, we send an email to everybody to answer questions, 10 questions, on how well of a job your manager does sitting with you to help you with your career planning.

And then scores came back.

And then some departments scored 4.3.

Some departments scored 2.3.