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Tom Howard

👤 Person
248 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Raise the value. You know, Lance Bachman, I listened to a Instagram post he did. And he's like, dude, at last freedom event, Tommy Mello was saying, raise your prices 10%. We went back and we raised everything and every one of his businesses, 10%. We lost two clients total out of everything. And that's, what's crazy is like, there's a certain lid on that though. I think we all know there's like,

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Raise the value. You know, Lance Bachman, I listened to a Instagram post he did. And he's like, dude, at last freedom event, Tommy Mello was saying, raise your prices 10%. We went back and we raised everything and every one of his businesses, 10%. We lost two clients total out of everything. And that's, what's crazy is like, there's a certain lid on that though. I think we all know there's like,

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

And I don't raise my prices like, you know, Tom told me, he's like, every time I raise my prices, two things that was like really stood out was like my garbage disposals cost like three grand. He's like, that was a mistake because like there's certain things you could get at Home Depot and Ace Hardware.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

And I don't raise my prices like, you know, Tom told me, he's like, every time I raise my prices, two things that was like really stood out was like my garbage disposals cost like three grand. He's like, that was a mistake because like there's certain things you could get at Home Depot and Ace Hardware.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Those ones are tough that you could just Google it. But that reminds me. So if there was something like a Nuve, but not the contract that didn't give all the insights, I guess it would be comparable to a Nest as far as you could go on your phone. You can look at the temperature. You can adjust the temperature.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Those ones are tough that you could just Google it. But that reminds me. So if there was something like a Nuve, but not the contract that didn't give all the insights, I guess it would be comparable to a Nest as far as you could go on your phone. You can look at the temperature. You can adjust the temperature.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Why would anybody in HVAC across North America, why would they still buy Nests over Nuve?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Why would anybody in HVAC across North America, why would they still buy Nests over Nuve?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Because we are... Why not buy it or why buy it? Why would they even be thinking about... It's almost a rhetorical question, right?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Because we are... Why not buy it or why buy it? Why would they even be thinking about... It's almost a rhetorical question, right?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

It isn't there. I'm not in the day to day.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

It isn't there. I'm not in the day to day.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

I'm a big fan, obviously. I put my money where my mouth is. Yeah, you did. But the deal is, what happens if another contractor goes out to ABC? We'll call it ProSkill. And ProSkill installed this thermostat. And now NextGen's there.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

I'm a big fan, obviously. I put my money where my mouth is. Yeah, you did. But the deal is, what happens if another contractor goes out to ABC? We'll call it ProSkill. And ProSkill installed this thermostat. And now NextGen's there.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

So, you know, in a fast paced industry, how do you balance staying true to the basics while also adapting and pulling on these new technologies? Because I know some people are like, dude, I can barely log into service site. And I don't they don't understand their their finances completely. Like, how does this work?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

So, you know, in a fast paced industry, how do you balance staying true to the basics while also adapting and pulling on these new technologies? Because I know some people are like, dude, I can barely log into service site. And I don't they don't understand their their finances completely. Like, how does this work?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Like turning on the thermostats, pre-working it. Like you guys will handle that from the new, there's not like, if I am the contractor that owns the HVAC company or the general manager, COO or whoever, you guys are going to help train on, turn these bad boys on. This is how many people that have come to your jobs and tried to work on the unit without you knowing like all that.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Like turning on the thermostats, pre-working it. Like you guys will handle that from the new, there's not like, if I am the contractor that owns the HVAC company or the general manager, COO or whoever, you guys are going to help train on, turn these bad boys on. This is how many people that have come to your jobs and tried to work on the unit without you knowing like all that.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

What is it? Let me hear a little bit.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

What is it? Let me hear a little bit.