Tommy Mello

CSRs, dispatchers, managers, yeah.

Welcome back to Home Service Expert.

I am working in Atlanta today, and I got Mike Matalone here.

He's an expert in talent strategy, hiring systems, employee engagement, behavioral science, onboarding and retention, and leadership development.

Award-winning speaker, Amazon bestselling author, former Vistage chair and speaker, 20-plus years coaching CEOs and business owners on people's strategy, over 500 keynotes and workshops across the United States, Canada,

in the UK, former chief talent officer at Window Nation, the third largest window replacement contractor in the US, recently started a premium deck building company to prove his own systems work and home services startup based in Bumpass, VA.

XP3 Talent Systems is specifically validating people operating system that helps companies hire, train, and retain high performing teams.

Offers a 90-day talent mastery program backed by 100% guaranteed results.

primary services, construction, trades, and service businesses.

Clients include Window Nation, Outback Deck, Contract Exteriors, Jerry's Roofing and Siding.

Also authored, Hire, Train, Retain, second edition best-selling book forwarded by Brian Gottlieb, who sold for $150 million.

As of 2026, XP3 is transitioning out of direct recruiting services to focus entirely on training, service, and coaching, partnering with recruiters instead of doing it themselves.

I'm excited.

This episode is all about from hiring with behavioral science to making new hires productive in 30 days to the exact playbook that took Window Nation's turnover from 80% down to 23% in six months.

Mike, it's a pleasure to have you on.

Thank you, Tommy.

Let's just talk a little bit.

Let's get started on, you started out at Vistage, chair coaching CEOs.

What kept coming up over and over that made you say, I need to build a system for this?

I love it.