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Tony Stubblebine

๐Ÿ‘ค Speaker
202 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

And so I am actually not sure what they were going to close the whole round.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

But you know, the other thing I wanted to talk about if possible is just LTVs.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

Cause for me, when I lifetime values, yeah.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

When I was saying earlier that, you know, like we're inventing the product, the way that, that, that kind of shows up on the revenue side is in LTV as our product gets better, the LTVs go up.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

Someone who's hiring a coach.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

Right.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

And so if you look at it, I mean, the lifetime thing is over the course of a year, what are they going to spend with you?

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

Yeah.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

When we first rolled out coaching, you know, it was, it was really entry-level coaching that was just focused on accountability and building habits.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

It's really simple kind of coaching.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

And this is the $20 or $15 a week coaching that you were mentioning about mindfulness, which is just one of the many areas that people coach, coach in.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

And so our original LTVs were like $42 per user.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

I really remember that number per year.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

per year.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

And so I was like, shit, this is not like, we got to get this quality up.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

And we started digging into it.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

We did this round of, oh, well there's a bunch of problems.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

Like we have to cut those problems out.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

And after that, the LTV went up to $90.

SaaS Interviews with CEOs, Startups, Founders
Jack Dorsey's Last Boss Tells True Story in Episode 191 with Tony Stubblebine

Then we started realizing like, you know, what is, what are the upsells?