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Tricia Cerrone

👤 Person
444 total appearances

Appearances Over Time

Podcast Appearances

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

You can be a better human and you can help others be a better human. And I think that's the emotion driving our work in a way. For each of us, we express it differently, but that's a little bit of a foundation. And I think for young people listening and for building relationships, Edward said earlier that we collaborated online.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

You can be a better human and you can help others be a better human. And I think that's the emotion driving our work in a way. For each of us, we express it differently, but that's a little bit of a foundation. And I think for young people listening and for building relationships, Edward said earlier that we collaborated online.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

The industry that work, the business world is spending almost like $40 billion on collaboration tools and technologies, which are in a way a bandaid for our failures as a human to collaborate and to talk and to communicate. But even these now they're saying are almost dehumanizing us. And I would say there's nothing wrong with technology. It's just we have lost a little bit of our humanity.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

The industry that work, the business world is spending almost like $40 billion on collaboration tools and technologies, which are in a way a bandaid for our failures as a human to collaborate and to talk and to communicate. But even these now they're saying are almost dehumanizing us. And I would say there's nothing wrong with technology. It's just we have lost a little bit of our humanity.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

And so these five behaviors of generosity and resourcefulness, co-creation, action, and gratitude are five easy ones to remember and practice that anyone can get better at. And that will help all of your relationships at work and in life. And that's another reason why we're passionate about it, because if you have those, then the technology will work for you.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

And so these five behaviors of generosity and resourcefulness, co-creation, action, and gratitude are five easy ones to remember and practice that anyone can get better at. And that will help all of your relationships at work and in life. And that's another reason why we're passionate about it, because if you have those, then the technology will work for you.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

But if you don't have those or something similar, then all the technology in the world isn't going to help your team be happy or collaborate better or communicate better. I could go on about like how Edward and I lived those five behaviors, but even just generosity in the beginning helped.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

But if you don't have those or something similar, then all the technology in the world isn't going to help your team be happy or collaborate better or communicate better. I could go on about like how Edward and I lived those five behaviors, but even just generosity in the beginning helped.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

When you are meeting someone, to offer them a smile, to offer them a handshake, to ask something about themselves first instead of making it about yourself first, that's like the most basic human thing that we can do. And sometimes we lose that. And so all these behaviors that we have in collaboration do help you to grow in all your relationships.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

When you are meeting someone, to offer them a smile, to offer them a handshake, to ask something about themselves first instead of making it about yourself first, that's like the most basic human thing that we can do. And sometimes we lose that. And so all these behaviors that we have in collaboration do help you to grow in all your relationships.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

We have seen that people say, oh, go collaborate, but they don't understand what that means. And so what we have discovered in our work or what we believe from the work that we've done is that people just simply don't understand what collaboration is. And they're spending billions of dollars on a problem they don't understand.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

We have seen that people say, oh, go collaborate, but they don't understand what that means. And so what we have discovered in our work or what we believe from the work that we've done is that people just simply don't understand what collaboration is. And they're spending billions of dollars on a problem they don't understand.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

And two issues with that is that people think that the core unit of collaboration is teams or tools or technologies, but we're saying, no, the core unit of collaboration is the individual. And so we all have to work on our individual skills first, or we won't be able to collaborate with anyone. There's this other piece of collaboration is not one action. It's a collection of actions or behaviors.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

And two issues with that is that people think that the core unit of collaboration is teams or tools or technologies, but we're saying, no, the core unit of collaboration is the individual. And so we all have to work on our individual skills first, or we won't be able to collaborate with anyone. There's this other piece of collaboration is not one action. It's a collection of actions or behaviors.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

That's why we say these five behaviors.

Chief Change Officer
#235 From Disney Magic to Real-World Teamwork: Tricia & Edward’s Guide to Collaboration That Works – Part One

That's why we say these five behaviors.

Chief Change Officer
#144 Tricia and Edward: Getting Teams to Work Together Without the Headaches – Part Two

as you see them. But we see collaboration as two or more people working toward a common goal where they are using all their knowledge, skills, resources, and potential to achieve it. And that's important because they have to feel like they're also uniquely contributing, like you were, Vince, in that job where you were so excited to get out of bed. So it's important that they feel that.

Chief Change Officer
#144 Tricia and Edward: Getting Teams to Work Together Without the Headaches – Part Two

as you see them. But we see collaboration as two or more people working toward a common goal where they are using all their knowledge, skills, resources, and potential to achieve it. And that's important because they have to feel like they're also uniquely contributing, like you were, Vince, in that job where you were so excited to get out of bed. So it's important that they feel that.

Chief Change Officer
#144 Tricia and Edward: Getting Teams to Work Together Without the Headaches – Part Two

I think also then the problem when people say collaborate, I'll back up. In 2014, there were a couple different studies that said collaboration was the cause for 86% of workplace failures, and that was Salesforce. And there was another study done that they were looking at Australia, and if they could just solve the problem of collaboration, they would make another 46 billion a year.

Chief Change Officer
#144 Tricia and Edward: Getting Teams to Work Together Without the Headaches – Part Two

I think also then the problem when people say collaborate, I'll back up. In 2014, there were a couple different studies that said collaboration was the cause for 86% of workplace failures, and that was Salesforce. And there was another study done that they were looking at Australia, and if they could just solve the problem of collaboration, they would make another 46 billion a year.