Tyler Tringas

Here's how to book a time with me.

So I can tell you how to do it, you know, and here is how you can forward this to your, you know, developer, your marketing person, so they can do it.

Right.

And, um, you know, it's just usually a lot of low hanging fruit.

I don't know, but I think that's a question of treating a symptom, not an underlying cause sort of thing.

My product never had that situation in part because it was so proactive at reaching out to you if you didn't hit the right milestones that it didn't allow you to just forget about it.

It was just still...

from the get go, you know, like what I think that is a symptom of is bad onboarding, right?

Cause it means that somehow people fail to hit relative milestones and you didn't reach out to them in some sort of way.

So I think it's, I don't really have a suggestion for what to do in that moment.

I think the ethical thing to do is, is to, you know, email those customers, try to get them either, you know, to actually use the product or go ahead and cancel for them.

Um,

Um, but you know, I think it's something you, you can avoid, um, upfront by actually having, you know, good automated onboarding.

Well, so I mean, part of that is a fundamental nature of this product.

And it's something that I often tell founders to contemplate if they're sort of at the idea stage and something we look for at this sort of investment process is these kinds of set it and forget it, value creating products.

I just think they inherently have much lower churn if it's a product that it's a

project management tool that everyone on the team has to use daily and weekly and monthly.

Just so many more touch points for people to decide, okay, we use this all the time.

So there's a lot of value in getting it something that's 10% better, right?

Because we use this so, so much.