Victor (Vic) Strecher

And I started talking about that once in a group and somebody came up afterwards and told me a story about their parking attendant because they always had to park in the same place.

And this parking attendant literally had a small ruler and he would go around to all the cars and all the tires and measure the tire tread.

And then when the cart left, the parking attendant would say, if you had low tire tread, say, by the way, maybe you need some new tires.

Did you notice you have very low tire tread?

That's a very purposeful person.

Wow.

You know, how many times have you gone up to a cashier?

You're checking out, right?

And that cashier looks as if they can't wait.

They're looking at their watch.

They simply can't wait for their shift to end.

And they're counting the minutes.

And there are other people who go, hi, how are you doing?

How was your day?

Did you get everything that you needed?

There's night and day.

Now, which employee do you think becomes happier, not just is happy, but becomes happy as a result of those interactions that they have with people?

I think it's pretty clear.

So

I do think that to some extent you can choose to another extent.