Vince Chan
speaker
6,989 appearances
347 recordings
1 series
first heard Nov 2024
last heard Jun 2025
Vince Chan’s voice in public audio — every appearance, attributed to the second.
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Todd Davis is from Franklin Covey, a name that's practically a household brand in the U.S. When it comes to leadership training, Franklin Covey is like Starbucks. Everyone knows it. At some point, almost everyone has either read one of the books or attended one of the trainings through the employers.
And of course, one of the best-selling books in history is The Seven Habits of Highly Effective People. Honestly, who doesn't want to be more effective? But let's be real. Workplaces today are facing big challenges. So I want Todd to join me and talk about how these habits can help solve or at least alleviate some of these issues.
Now, Todd, before we get into the book, I always ask my guests about their own journey, the transitions they've made, the paths they've taken. But your story is different. You've been with Franklin Covey over 30 years. You are truly a loyalist. Tell us about your journey. What led you to Franklin Covey? What kept you there for three decades and how the role has evolved over the years?
Then we'll dive deeper into the book and its impact.
Unlike your job, unlike your current job, your current role, if you guys are hiring again, let me know. I'll send you my resume.
Thank you. Now, you spend most of your career in the people function, serving as chief people officer for a long time. and even before and after that, staying deeply involved in people-focused roles. So while your title hasn't changed much, you've seen workplace challenges evolve over the years, both as the insider leading teams and as an outsider coaching and consulting with organizations.
That brings me to a natural question. what have you observed we can go a day without hearing about workplace issues such as downsizing burnout culture shifts every headline has something about the future of work from your perspective what's happening and why do you think the seven habits is not just still relevant but maybe even more critical today and in the years to come.
The Seventh Habits, the latest version is a revised edition of the original. What's new? What's been updated? And why was now the right time for a refresh?
And honestly, if we were going to do this properly, I would dedicate seven episodes, one for each habit. Because it's not just about the principles, it's about the practice. And with all the clients you've coached over the years, I'm sure you've seen some incredible stories of transformation. Is there one that stands out? Maybe a client who really struggled with one of the habits.
Maybe they had their own reasons, their own roadblocks. But with your guidance, they were able to untangle themselves from that situation and fully embrace and practice the habit. Have you come across a case like that?
I guess in today's terms, they call this active listening, or listening with curiosity, right? The reality is some people don't listen at all anymore, thanks to social media. Technology has trained people to communicate in a one-way street, just saying what they want to say, without any real interest in what others think. If they get a comment they don't like, they just delete it.
Oh, this is hostile. I don't like it. But back to your point about real listening. Listening without judgment, without forming a response in your head while the other person is speaking. It's about being present, really hearing what someone is saying, stepping into their shoe. Maybe they're sharing a tough experience. Instead of immediately thinking, oh, how would I handle this?
Or what advice should I give? It's about sitting with that story, feeling what they are expressing. And in a business setting that's even harder, we are trained to analyze, to problem solve. Someone speaks, and we instantly jump to, oh, here's what you should do. But what you are saying is we should hold back.
Instead of rushing to fix something, we should focus entirely on the speaker, the situation, the thought, the emotions. And only then, if they ask for advice, do we step in with insights? After fully understanding. Not before. Did I get that right?
A lot of what you talk about in your book, you call them skills, human skills. I like to call them human intelligence. We live in a world where AI drives the conversation every day. It's about artificial intelligence. But what I've noticed over the past 10 to 15 years is a huge decline in human intelligence. I don't just mean things like empathy or resilience.
I'm talking about basic skills, such as speaking, writing, listening. We have ears, we have eyes, we have a mouth, yet so many people don't even know how to communicate like real human beings. Some don't even know when to say thank you or sorry. And now people are outsourcing their thinking to AI.
Writing, which is so deeply connected to thought, analysis, and expression, is being handed over to tools like ChatGPT. I worry that if we continue down this path, we'll start losing The art of being human. What do you think? Is this a real risk? And if so, how do we stop it?
That's it for today. We've talked about what makes leaders actually effective. But next, we're diving into the real human side. Why trust works like a bank account. The biggest leadership blind spots. And why most people don't really listen. Oh, and wait till you hear Todd's present story. See you in part two.
Thank you so much for joining us today. If you like what you heard, don't forget, subscribe to our show, leave us top-rated reviews, check out our website, and follow me on social media. I'm Vince Chen, your ambitious human host. Until next time, take care.
Hi, everyone. Welcome to our show, Chief Change Officer. I'm Vince Chen, your ambitious human host. Our show is a modernist humility for change progressives in organizational and human transformation from around the world. Today, we're talking about the future of work, innovation, and why most companies make change way harder than it needs to be.
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