Vince Chan
speaker
6,989 appearances
347 recordings
1 series
first heard Nov 2024
last heard Jun 2025
Vince Chan’s voice in public audio — every appearance, attributed to the second.
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Appearances
Yeah, empathy, curiosity, and ownership are crucial for change. Like you said, no one really likes change unless it benefits them in some way. It also needs to generate collective benefits. People often ask, why does change? How can we make things better? Why does my contribution matter in this case or that case? How can I help? Maybe I can help more than you expected.
Ownership isn't just about being informed or notified. It's about contributing to the evolution of the change and being responsible for the outcome. If the outcome isn't as good as expected, how can we work together to make it better? This sense of ownership, this power of ownership is so impactful.
Until next time, take care.
Hi, everyone. Welcome to our show, Chief Change Officer. I'm Vince Chan, your ambitious human host. Our show is a modernist community for change progressives in organizational and human transformation from around the world. Today, I've got a treat for you. We are welcoming back a familiar voice to the show, Mary Shea.
If you caught our first season back in March, you might remember her from episode three and four. If you missed those, don't worry. They're still there if you want to catch up. But we'll cover plenty of ground today. Now, let me tell you. Mary's career path is anything but ordinary.
We're talking a journey from classical musician to frontline salesperson, all the way to senior tech leader in sales and revenue enablement. Talk about range, huh? But here's what really makes Mary tick. She's all about using tech to shake things up in how we work. As she put it in her last conversation, she's not one for playing by the standard rule book.
Nope, Mary's is all about making waves and driving positive change. So it's no surprise she's now teamed up with a rising star in the HR tech world. Let's talk about why this matters. Our job market right now is like a roller coaster. We've got layoffs, downsizing, companies flipping their business models on their heads, and AI stepping into the ring.
Throw in some political and economic curve balls, and you've got a recipe for a lot of people hunting for jobs. It's not just about finding work, isn't it? We are in this fascinating era where you might have four generations all working side by side. And AI is like this double-edged sword opening doors for some while others are wondering if it will show them the door.
So where does it all leave us? What's the future of work looking like? That's exactly what we are diving in today with Mary. She's going to give us the lowdown on what's happening in HR and recruitment. Ready? Let's jump in and hear what Mary's got to say. Mary, welcome back.
You've had a deep career journey from being an industry analyst at Forrester to now collaborating with a rising star in HR technology. What drew you to this HR tech space? And what makes you believe we are at a tipping point for accelerated growth in this sector?
Let's talk about HireQuotient, with which you are partnering in the U.S. market. I check out the website, they offer a full suite of solutions and products for businesses and enterprises. I'm intrigued by the idea of uncovering hidden talent pools. Can you walk us through how that actually works in practice?
I believe this is the, this is what you call a differentiation or differentiation factor in high quotient.
There's a common belief that scalable HR tech solutions are best suited for lower-end, less skilled jobs versus higher-end, highly skilled and senior jobs.
I can appreciate that if I were one of those candidates, by the way, in your process, I totally appreciate the fact that someone senior like you and your colleagues got really involved in the process. Because if I join, if you offer me a job, I will be working with you. How you treat me is indicative of how I will be treated as a colleague. Okay, so yes, I do have a story to share.
I don't usually share a lot of personal story, especially if I do interview because I want the focus to be on the guest. But this time for this topic, I do have a personal story. So if you could allow me. This recent experience of mine really got me thinking about the challenges and opportunities in the HR space today. So I was up for this senior position. and a big international brand.
You know, one of those roles that asks for over 20 years of work experience. Exciting stuff, right? Now, here's where it gets interesting. The person interviewing me, a young HR professional, maybe two or three years out of college, and she asked me to join her on a Zoom call. She sent this request through a automatic recruitment system. So I replied. I said, yes. I picked a date.
And now keep in mind, this isn't during COVID and we are in the same city. So I offered to pop into the office for face-to-face conversation. Well, she did not come back to me. Maybe it's because of the automatic system. Then when we got on the call, I once again mentioned to her that I would love to meet her in person.
I reached out to her before the call, and her response was, Oh no, Friday is work from home. We just do the call. All right, I thought, let's roll with it. From the moment we started, I can tell she's just reading questions off a screen next to her computer. It felt like I was in some kind of robotic interview simulator.
The questions were all over the place, barely touching on what the job was actually about. And I can tell you, some questions were inappropriate, touching upon age and generation. There, I'm thinking, where's the human touch in all this? It really left me wondering about the company's culture. If this is how they treat potential candidates and executives, what's it like to work there?
It wasn't exactly the best first impression. I think in today's world where competition for top talent getting more and more intensive, HR is not only for recruitment, for administration, for training. What sets one employer apart from another employer for recruitment of top talents? HR plays a very, very crucial role in the whole process. HR is the frontline ambassador for the company.
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