Wendell Potter

You can say that I'm making a lot of money. I have a family. I got a mortgage, got car payments, got kids in school. So I'm earning money, helping my family have a good lifestyle. That's one way of looking at it. And you can certainly become aware of things that you question and think this is not ethically the way I think things should be done.

You can say that I'm making a lot of money. I have a family. I got a mortgage, got car payments, got kids in school. So I'm earning money, helping my family have a good lifestyle. That's one way of looking at it. And you can certainly become aware of things that you question and think this is not ethically the way I think things should be done.

You can say that I'm making a lot of money. I have a family. I got a mortgage, got car payments, got kids in school. So I'm earning money, helping my family have a good lifestyle. That's one way of looking at it. And you can certainly become aware of things that you question and think this is not ethically the way I think things should be done.

Or one of the things that my staff and I did, we handle what we referred to as high profile stories or horror stories. We call them internally stories. And we were the front line for the company when a reporter would call the company because somebody was complaining about not getting approval for something or not getting a claim paid. We were the entry for the reporters into the company.

Or one of the things that my staff and I did, we handle what we referred to as high profile stories or horror stories. We call them internally stories. And we were the front line for the company when a reporter would call the company because somebody was complaining about not getting approval for something or not getting a claim paid. We were the entry for the reporters into the company.

Or one of the things that my staff and I did, we handle what we referred to as high profile stories or horror stories. We call them internally stories. And we were the front line for the company when a reporter would call the company because somebody was complaining about not getting approval for something or not getting a claim paid. We were the entry for the reporters into the company.

One of the main things that we did was day in and day out handle these kinds of calls. And eventually you get numb to that. It becomes routine. But every now and then one will hit you that wakes you up. And that happened to me. And I think had it not, I probably might've stayed on until retirement, but I had a wake-up call or two. I really did.

One of the main things that we did was day in and day out handle these kinds of calls. And eventually you get numb to that. It becomes routine. But every now and then one will hit you that wakes you up. And that happened to me. And I think had it not, I probably might've stayed on until retirement, but I had a wake-up call or two. I really did.

One of the main things that we did was day in and day out handle these kinds of calls. And eventually you get numb to that. It becomes routine. But every now and then one will hit you that wakes you up. And that happened to me. And I think had it not, I probably might've stayed on until retirement, but I had a wake-up call or two. I really did.

They have set themselves up, and we as Americans have gone along with this as being the way it has to be. Insurance companies have established themselves as the ultimate decider as to whether or not you'll get a procedure, a treatment, even a medication, because they are the ones who presumably can make a determination as to whether or not something is medically necessary for you.

They have set themselves up, and we as Americans have gone along with this as being the way it has to be. Insurance companies have established themselves as the ultimate decider as to whether or not you'll get a procedure, a treatment, even a medication, because they are the ones who presumably can make a determination as to whether or not something is medically necessary for you.

They have set themselves up, and we as Americans have gone along with this as being the way it has to be. Insurance companies have established themselves as the ultimate decider as to whether or not you'll get a procedure, a treatment, even a medication, because they are the ones who presumably can make a determination as to whether or not something is medically necessary for you.

So they have inserted themselves squarely between you and your doctor. This was not always the case. It certainly was not the case at all when I was younger. But it has become the norm, the routine. And most people have grown up with this system thinking this is the way it needs to be. But you have...

So they have inserted themselves squarely between you and your doctor. This was not always the case. It certainly was not the case at all when I was younger. But it has become the norm, the routine. And most people have grown up with this system thinking this is the way it needs to be. But you have...

So they have inserted themselves squarely between you and your doctor. This was not always the case. It certainly was not the case at all when I was younger. But it has become the norm, the routine. And most people have grown up with this system thinking this is the way it needs to be. But you have...

In many cases, an insurance company employee could be thousands and usually is thousands of miles away from where you are and where your doctor is making a call as to whether or not you're going to be eligible for coverage for something that could save your life. whether we're talking about a cancer treatment or a transplant or something like that.

In many cases, an insurance company employee could be thousands and usually is thousands of miles away from where you are and where your doctor is making a call as to whether or not you're going to be eligible for coverage for something that could save your life. whether we're talking about a cancer treatment or a transplant or something like that.

In many cases, an insurance company employee could be thousands and usually is thousands of miles away from where you are and where your doctor is making a call as to whether or not you're going to be eligible for coverage for something that could save your life. whether we're talking about a cancer treatment or a transplant or something like that.

It's usually the big ticket items, but not necessarily. Sometimes they'll nickel and dime you to death because these companies have millions of people enrolled in their health plan. So every nickel, all that adds up. But it's mainly when someone gets sick. Most of us in a given year, thank goodness, are relatively healthy. We don't test the limits. of our healthcare plan.

It's usually the big ticket items, but not necessarily. Sometimes they'll nickel and dime you to death because these companies have millions of people enrolled in their health plan. So every nickel, all that adds up. But it's mainly when someone gets sick. Most of us in a given year, thank goodness, are relatively healthy. We don't test the limits. of our healthcare plan.