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Willem Ave

๐Ÿ‘ค Speaker
See mentions of this person in podcasts
479 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And it kind of acts as a check and a balance to a lot of the product teams that are moving very fast to build capabilities across their areas.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And then there's a couple other product areas as well.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Customers, for example, staff and payroll, it could kind of keep going on.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

The ecosystem is broad.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

It really starts with the strategy and the customer problem, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So we strategically say that QSRs and F&B is a priority for Square, which it is.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

They're kind of the core cornerstone to the neighborhood.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Yeah, sorry, food and beverage sellers.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And then quick serve restaurants are kind of like your fast casual kind of burger, burrito, et cetera, salad spots.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So we kind of start with the customer and the strategy and be like, okay, what are the key things that they need to do?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And then basically that's kind of the top down.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

This is where we're going.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And then each of the kind of orgs and product areas come up with, okay, these are the key needs.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And the combo specific example, that would be the F&B team kind of thinking, okay, this is really, really important.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

for these types of sellers, and then works closely with the catalog team and a couple other teams to be like, okay, we've got to prioritize this.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And in any sizable org, you always have to kind of make sure dependencies are mapped and kind of different teams can work through the things they need to deliver.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

I'm excited for this question.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So I think one is, I kind of think about this in two ways of tactical and strategic decisions, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So at any org of any size, speed and decision making and making sure that the machine doesn't get jammed up, so to speak, is critical, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So part of our decision making process, I think, for the org, and I'll get into mine specifically,