Willem Ave

is that you want to make sure teams, the squads and the teams at the ground level, have rituals that they can get decisions made quickly.

At the team level, we do pit stops, which are multi-times per week, they can get unblocked.

Then at the leadership level, we have what we call unblock meetings, which is anyone can sign up and bring a decision to cross-functional leadership to weigh in on a path.

We aim to have decisions made within 48 hours or less.

very difficult to get to that timeline all the time um but that's kind of just a stake in the sand that we've we've put so that's the tactical side i think on the strategic side the thing that i've kind of been reflecting on is that i think you need the terrar of decision making right you need the right ingredients um as a leader to be able to make decisions and i think it's really steeped in a few things first is like deep customer empathy it's hard for me to believe that you can make great decisions if you don't really understand who you're building for and why you're building for them

I think two is you have to understand the market.

You have to understand the history, the market, kind of like maybe the environment that you're competing and building products in.

And the last one is just constraints.

And I think you need to understand effectively, intuitively almost, what the different trade-offs and constraints are.

If you have kind of all those, and I joke with my team, like your gut is the best trained ML model on the planet.

Right.

Like it's just the synthesization of all the things that you've seen over your entire career day to day.

Right.

In and out.

And I think if you have kind of a lot of those components, then, you know, you can you can be, quote, good at making strategic decisions.

Then if you think about like actually making them.

The biggest thing is like, should you make it or should someone on your team make it?

And like, if it should be you, great.

Then you need to decide like how much information you need to make said decision.

And in that case, it's usually starting from the customer and working backwards, right?