Willem Ave
๐ค SpeakerAppearances Over Time
Podcast Appearances
And honestly, like, you know, I don't know if Gmail has files and folders behind it.
I don't really care, right?
I can do way more with Gmail than I can do with all those things in the past.
So part of me is that one, like AI tools need to build trust with the customers and people using it.
That's, I think, a bedrock belief that we have when building these.
And that means there's some sort of like explainability about what's happening.
And our strategy is to be able to present
um sellers kind of what's going to happen and let them take some control over what's going to happen as far as how this is going to impact you know my kids or the next generation of people using computers um i'm not totally sure we've figured that one out yet
I think everyone is going to want to expose capabilities to these agents and let those agents do certain things on their behalf.
I think at the end of the day, we want to make sure that sellers and customers can build some sort of relationship.
I firmly believe that the main streets and the neighborhoods of the world are better because of interactions that you have at those small businesses.
DoorDash is notorious for trying to separate the customer from the seller.
have kind of the DoorDash tax, as you call it.
I think for us, what we want to do is just support end-to-end seller interactions, right?
And if we can have agents enable that and make that better, then that's definitely something we're interested in.
At the end of the day, we have to help sellers sell where they want to sell, right?
We can't control that.
We shouldn't control that.
We should enable that in whatever ways.
I think the goal for us is to provide enough tools to enable sellers to create direct connections with customers.