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99% Invisible

Service Request #4: How Does the Grid in Phoenix Work?

03 Apr 2026

Transcription

Chapter 1: What extreme weather challenges does Phoenix face?

0.605 - 14.361 Delaney Hall

A couple years ago, in the summer of 2023, I was in Phoenix doing some reporting. And that summer turned out to be the hottest on record, not just for Phoenix, but for the entire planet.

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15.323 - 28.198 Unknown

September greeted millions of Americans with some of the hottest weather of the summer. Here in Phoenix, we are definitely used to this extreme heat. We are not used to experiencing 110 plus degree days this many days in a row.

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28.55 - 47.571 Delaney Hall

For 31 days, from the end of June until the end of July, temperatures exceeded 110 degrees. Saguaros were dropping dead from heat exposure. People were spending days and then weeks inside. Playgrounds were empty because the playground equipment would burn a kid's skin.

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47.551 - 52.479 Unknown

The unrelenting sun high above Phoenix seems to be taking its toll on all living things.

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53.019 - 82.93 Delaney Hall

And what struck me walking around the city during that time was how totally dependent Phoenix is on air conditioning. Everywhere you went, every building was cooled to the temperature of a refrigerator. And it was an enormous relief to walk into one of those crisp buildings after struggling through the hot air outside. No matter where you live, the electrical grid is essential infrastructure.

83.471 - 118.995 Delaney Hall

But in Phoenix, it's not an overstatement to say that the city cannot exist without it. If power goes out in the summertime, if all those air conditioners cannot run, people will die. Which made me wonder, how does the city know how much energy they'll need to provide on the hottest summer days? I'm Delaney Hall, and this is Service Request, a show from 99% Invisible and Campside Media.

119.735 - 137.477 Delaney Hall

Each episode, we investigate a question about infrastructure, the vast and hidden machinery of modern life. We're looking at the pipes, the wires, the systems beneath your feet that you never really think about until they stop working. Today, I'm submitting a service request.

139.379 - 142.122 Unknown

How does the grid in Phoenix actually work?

142.439 - 153.225 Delaney Hall

What an excellent question. And the answer takes us into the enormous and complex machine that sends us our power.

Chapter 2: How does air conditioning impact Phoenix's energy needs?

266.62 - 269.764 Gretchen Bakke

Solar panels are a power plant. They're just scattered everywhere.

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269.744 - 286.639 Delaney Hall

And the electricity that flows to your house has to come from one of these sources. It could be a natural gas plant or a nuclear plant, a wind turbine, a solar array, a hydroelectric dam. Someone had to generate that electricity. Let's say you're on a coal system.

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287.615 - 311.912 Gretchen Bakke

So there's a coal-burning factory somewhere, not too far away, within a couple hundred miles probably, and it's flash-combusting coal powder, coal dust. So it's doing that, and there's a magnet stuck on the... piece of a rotating piece of metal. The coal dust is producing heat. That's producing steam. That steam is causing this thing to rotate.

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312.272 - 327.368 Gretchen Bakke

And there's tiny little brushes on the outside and those brushes touch those magnets and they produce what we call an alternating current. And that alternating current is sort of going, you can't see me, but it's sort of like forward, back, forward, back, forward, back, forward, back, forward, back. So it's not a constant stream.

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327.548 - 335.97 Gretchen Bakke

It's this motion forward, back, forward, back, forward, back, forward, back. of electrons that are jumping from atom to atom. Is this too much to tell?

336.672 - 359.585 Delaney Hall

No, I mean, honestly, this is like poetry. I'm loving this. Those electrons are not moving steadily in one direction, like water flowing downhill. Instead, as Gretchen said, they're jiggling back and forth, back and forth, 60 times a second. And that back and forth motion is what's traveling through the wire.

360.146 - 370.997 Gretchen Bakke

What we have now are transmission lines, which are the really, really big lines that children watch happily through the window on cross-country driving trips.

370.977 - 373.32 Unknown

I have been that kid, yes.

Chapter 3: What role does the electrical grid play in Phoenix's infrastructure?

373.34 - 384.772 Gretchen Bakke

Exactly. They're beautiful in their way. They really are. They're striking in how they sort of hold their wires up. They're a decorative piece of the grid in some ways, or the piece we're most likely to notice.

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385.313 - 402.232 Delaney Hall

Those big transmission lines carry high voltage electricity over long distances. It's way more power than anyone would need to run their household appliances. It's enough power to kill an elephant, actually. And so... the transmission lines eventually run into substations.

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402.793 - 427.405 Gretchen Bakke

Which is the piece we're least likely to notice, which is essentially a kind of gray, industrial-looking kind of Lego-built box, sometimes in a box, but it's often just a square of land with a fence around it. And what happens at the substation is that the electricity is stepped down in voltage, and it goes on to a totally different system, which is called the distribution network.

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427.425 - 429.047 Gretchen Bakke

And that's what goes into the house.

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429.027 - 444.758 Delaney Hall

Before it goes into the house, it's stepped down once again by a transformer, which is often located on top of a utility pole outside your home. Again, this is for safety, so that an elephant-killing dose of electricity isn't flowing into your house.

444.738 - 457.098 Gretchen Bakke

So all of this stepping up is to move electricity long distance and stepping down is to keep it from being entirely lethal. You can still kill yourself with it, but it's harder to do. OK.

457.699 - 467.695 Delaney Hall

The amazing thing about this system, the generation of power and then the movement of electricity through power lines to the home, is that it happens incredibly fast.

468.216 - 494.282 Gretchen Bakke

Electricity is always very, very fresh. If you flip on your light switch or turn on your air conditioner about a minute before, that was a piece of coal or coal dust. That tends to be what we burn. Wow. Or a drop of water or a gust of wind, right? It's a very fast system. And it will go simultaneously anywhere it's called. And we call that a sink.

494.302 - 505.828 Gretchen Bakke

So if you turn on your air conditioner, all of the electricity in the system will say, ooh, a pathway. And it will all come to you. Wow. And then it comes, poof, and your air conditioner goes on.

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