In this episode of Agents Influence podcast, host Jason Cass interviews Jim Harris, International Bestselling Author and Principal at Strategic Advantage. Episode Highlights: Jim discusses disruption and the impact of disruptive technologies on traditional industries. (2:05) Jim mentions that the pandemic forced organizations to think differently and question their traditional working methods, which can lead to positive changes. (6:12) Jim discusses the potential of ChatGPT, and how it can be used to improve various industries. (10:59) Jim explains that AI technologies are not meant to replace humans, but rather enhance their productivity, making companies that use them more competitive than those that don't. (16:06) Jim explains that lean thinking is about making existing processes more efficient, whereas innovation is about creating new things. (18:01) Jim shares his method of forcing ChatGPT to cite sources and the years of studies that were published to determine the credibility of the information. (21:32) Jim discusses the need for upskilling and adapting to change in the face of innovation. (28:05) Jim explains the importance of innovation and technology in fighting inflation and increasing productivity in today's rapidly changing environment. (32:25) Key Quotes: “Innovation is about creating things that don't exist.” - Jim Harris “Look at the hugely deflationary impact of technology and innovation. We have to use technology, we have to be innovative in order to fight inflation in these high inflationary times. It gives a company the ability to either lower its prices, or raise its margin in a competitive market. And so, technology and innovation are absolutely essential today, especially for independent insurance brokers and agents.” - Jim Harris Resources Mentioned: Jim Harris LinkedIn Strategic Advantage Reach out to Jason Cass Agency Intelligence

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