In this episode of Power Women In Insurance, Teresa Kitchens is joined by Kristen Walkup, Agency Development Office Manager at Willow Wood Insurance Agency. Kristen talks about being an office manager and shares her experiences on going from captive to independent. Episode Highlights: Kristen shares her journey into the insurance industry. (1:22) Kristen shares her positive experience of moving to the independent side, despite it happening during COVID. (6:19) Kristen talks about her strategy to keep everything straight in a conversation. (8:48) Kristen talks about how people want to connect at work before and during COVID. (20:58) Kristen explains how she handles a conversation with a client. (25:05) Kristen shares her transition from working for a big company to running her own business. (29:39) Kristen gives out advice to agency owners on being able to find their own space. (34:20) Key Quotes: “A lot of times people are uneasy making a decision, and I just want them to know, we're here for them no matter what.”- Kristen Walkup “Customer service to me, and that relationship with the customer? It’s the driving force of what makes me do what I do. I like to help people, I like to work with them, get to know them, and build that.” - Kristen Walkup “I try to also give them information that would help them understand from a novice point of view, from a person who doesn't work in the insurance industry, so that they can know what the best steps are. And then also to make them feel comfortable calling me with questions.” - Kristen Walkup Resources Mentioned: Kristen Walkup Willow Wood Insurance Agency Contact Teresa Kitchens Sterling Insurance Group

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related