In this episode of Power Women In Insurance, Teresa Kitchens sits down with Amber Inclan, Vice President of Inclan Insurance Services. Amber talks about how she has built a virtual commercial insurance agency on her terms and is building the career she wants. Episode Highlights: Amber shares her background story and how she was able to be where she is today in business. (2:52) Amber shares that she had to fight for, trust, respect, and what she wanted when she first started in the insurance industry. (8:17) Amber explains that one of her advantages in the insurance industry is that she educates her clients. (10:46) Amber mentions that one of her biggest struggles in building her agency was starting from scratch. (14:02) Amber explains that people, especially clients, have adapted to the new setup of business that is remote. (17:30) Amber shares that they set up their company to be as upfront and transparent to their clients as possible. (23:11) Amber shares that their mission is to provide as much information as they can before losses happen. (26:55) Amber shares that the biggest things that helped her during the most difficult challenges were resilience and adaptability. (28:04) Key Quotes: "We're big on education, we educate our clients, I don't want to work with somebody who is just looking for the cheapest policy." - Amber Inclan "When your clients feel like number one, you're providing them value, but two, you're simplifying the process and you are guiding them through it, they don't have as much to do. They are extremely grateful." -Amber Inclan "How do we learn from those quote, unquote, “failures”, and I don't even believe in the word failure. I believe they are lessons learned." - Amber Inclan Resources Mentioned: Amber Inclan Inclan Insurance Services Contact Teresa Kitchens Sterling Insurance Group

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related