In this episode of Power Women In Insurance, Teresa Kitchens sits down with Lorena Tomasini, Life and Health Insurance Broker at MALM Life & Health Insurance Agency, and host of Twelve Minute Talks Podcast. Lorena is a life/health insurance agent in Miami. Lorena tells the listeners about how she has partnered with her mom to sell life and health insurance. She also discusses how to find what works and some challenges she has overcome with selling over the phone. Episode Highlights: Lorena shares her background. (1:15) How did Lorena get into the insurance industry, and how was it working with her mother? (3:24) Lorena shares some of the biggest challenges she’s experienced being in the life insurance industry. (5:37) Lorena explains how their clients’ reacted when they transitioned from working in the office to working from home. (9:13) Lorena mentions how the pandemic affected their agency. (13:11) How is Lorena’s agency able to reach out and get new clients amidst the pandemic? (16:25) Lorena shares some of her successes, especially working with her mother. (20:01) How does Lorena determine if she’s found something she wants to stick with? (26:09) Lorena gives a short background about her podcast called, Twelve Minute Talks Podcast. (29:24) Key Quotes: “My mom and I just decided to open our own agency together. Since we have been working together we thought, okay, let's make it official now and start our own agency. It’s not really something that I thought I would be doing 15 years later or anything. But, it's something I really enjoy and it’s a once in a lifetime experience...also to work with family.” - Lorena Tomasini “People want to do this elaborate thing, where at the end of the day, people just need the information that's suitable for them...and that you can help them solve their problem.” - Lorena Tomasini “When I first started out in insurance, we did a lot of mortgage protection, and we would buy leads, which, there is nothing wrong with that. Because obviously, you need somewhere to start, or if things are slow...we can't just sit here and hope for things to happen. So, it's a combination of things to get clients, it's not just one thing.” - Lorena Tomasini Resources Mentioned: Lorena Tomasini LinkedIn MALM Life & Health Insurance Agency Twelve Minute Talks Podcast Contact Teresa Kitchens Sterling Insurance Group

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