In this episode of The Ryan Hanley Show, Ricky Hayter, owner of ANR Insurance Group, joins the podcast for a tremendous conversation on what it takes to run an independent insurance agency. Ricky is growing his agency like crazy and shares some of the challenges they've faced as well as how they've overcome all of them on the path to world domination. Don't miss this episode... Episode Highlights: Ricky discusses his thoughts as a leader and his observations while acquiring an agency. (6:44) Ricky shares his personal view on the ability to provide energy in an office setting vs working remotely. (12:52) According to Ricky, it is critical to offer employees the same level of independence as everyone else in the firm. (19:15) Ricky says that when he interviews individuals now, he looks for people who can manage themselves, are self-motivated, and are reliable. (23:59) Ricky describes how he gives his people time off. (29:48) Ricky feels that the only way to properly develop a healthy unrestricted time off culture is to start from scratch. And you need individuals who can manage it. (32:10) Ricky says he can educate anyone willing to work hard how to sell insurance. (37:55) Ricky explains that he seeks highly skilled customer service representatives because he understands he needs to fill that gap for himself. (46:51) Ricky and Ryan discuss their hiring mindset. (52:47) Ricky cites Tarmika as a product he utilizes. (57:43) Key Quotes: “Hiring people around your weaknesses makes you better.” - Ricky Hayter “At the end of the day, I mean, I gotta do what I say I'm going to do. That's it. Yeah. And that just goes so far. They buy-in, because I tell him what we do. And I also tell them what we can't do and why.” - Ricky Hayter “I look for super skilled customer service people because I know I have to fill that gap for myself.” - Ricky Hayter Resources Mentioned: Ricky Hayter ANR Insurance Group Reach out to Ryan Hanley

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