Enhancing Guest Experiences Using In-Unit Technology, with Suneel Goud

Send us a message!In today’s episode, Alex and Annie feature Suneel Goud, the CEO and Co-Founder of GuestView Guide, a SHARP NEC company. Suneel discusses their in-unit digital concierge designed for property managers and operators to enhance the guest's experience. GuestView Guide provides guests with everything they need to know about the property and the local area while saving time through the automation of tasks and facilitating communication. The device is customizable and comes with a management console that controls the devices centrally through cloud-based software. Aside from GuestView Guide's connection with numerous property management systems and its easy integration with other systems through an API, Suneel shares their 90% engagement rate and his observations on current trends: using tech to fill in the gaps of the labor shortage and an increased focus around cybersecurity. Learn about the changing reality of tech in the hospitality industry in this episode of Alex & Annie: The Real Women of Vacation Rentals.“REAL” TALKSuneel: Tech fills in the gaps of the labor shortage"Maybe someone calls you about how to operate the AV equipment, and that's a regular thing that people call you about within your units. Just create a video and put that in the device and that will allow you to kind of head off those calls. So I think there are ways to take technology and help fill some of the gaps that you'd have because of the labor shortage."Suneel: Use a guest's own preferences to customize their experience"As a hospitality operator, whether you're in vacation rentals or in a hotel, the goal is to really customize and provide a very personalized experience to the guests. And the more information you know and have about them, the better you can tailor that experience to the guest."Connect with Suneel:Linkedin | Website | EmailThis episode is brought to you by Casago, Guest Ranger, and Good Neighbor Tech. Visit AlexAndAnniesList.com to view our top picks for the best suppliers in vacation rental technology and services. Special thanks to Rev & Research for being the presenting sponsor of Alex & Annie’s List.Connect with Alex and Annie and get more real vacation rental goodness:Alex Husner | Annie HolcombeAlexAndAnniePodcast.comIf you enjoyed this episode of ALEX & ANNIE: The Real Women Of Vacation Rentals, make sure to visit our socials, leave us a like, a comment, or share our content with the crowd! Don’t forget to subscribe!LinkedIn | YouTube | Facebook | Instagram | TikTok

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