Send us a message!In this special re-air of one of our most popular episodes, Alex & Annie revisit our insightful conversation with Tom Goodwin, CEO of Mountain Laurel Chalets. Tom’s remarkable journey in the vacation rental industry, from unexpected beginnings to building a brand rooted in community, continues to inspire.Tom's Journey:Discover how Tom's unexpected entry into the vacation rental world, through his wife's family-run business in Gatlinburg, evolved into a thriving venture. His initial 18-month commitment turned into an 11-year commitment, filled with challenges and triumphs.Community and Branding:Explore Tom's insights into the profound impact of community involvement and branding in the hospitality industry. Learn how his diverse background seamlessly translated into revitalizing the Mountain Laurel Chalets brand.Looking to the Future:Tom shares his excitement for the future, including the acquisition of a new business and plans for a local podcast. Stay tuned as he promises to keep us updated on his journey throughout the year.Key Takeaways:💪 Community Resilience: Witness how the Mountain Laurel Chalets community not only survived but thrived in the face of adversity, exemplified by the creation of the "Family First" program after the 2016 Gatlinburg fires.🍀 Guest Experience Philosophy: Delve into Tom's philosophy on guest experiences and how it influences the company's reputation and customer loyalty.🤝 Building Lasting Relationships: Uncover the significance of strong relationships with property owners, highlighted by the annual owner meetings that not only retain existing owners but attract new ones, creating a familial atmosphere within the business.Join us in exploring more stories and insights from the vacation rental industry. Share your thoughts, subscribe, and stay engaged as we continue to learn that success is about more than just the properties we manage—it's about the relationships we build and the communities we serve.Exclusive offers for Alex & Annie Listeners:- Get a FREE OwnerPoint Analyst with a demo ($1200 value). Enjoy 10% off OwnerPoint Pro or OwnerPoint Connect services, plus over 50% off additional markets and zip codes. Alex & Annie listeners also receive free Jini for Property Managers. Claim this offer here: https://www.ownerpoint.io/alex-and-annie- Mention "Alex & Annie" when you sign up with Boom to get 50% off your onboarding fee and 1 month FREE.Visit ⁠https://www.boomnow.com/ to claim this limited-time deal!Connect with TomLinkedInWebsite

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