AEE 2550: 5 Steps to De-escalate in English

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All Ears English Podcast 17 min 3 speakers 3 chapters transcribed
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What is the main topic discussed in this episode?

Lindsay McMahon 0:00
This is an All Ears English podcast, episode 2550, five steps to de-escalate in English.
Aubrey Carter 0:09
Welcome to the All Ears English Podcast, downloaded more than 200 million times. Are you feeling stuck with your English? We'll show you how to become fearless and fluent by focusing on connection, not perfection, with your American host, Aubrey Carter, the IELTS whiz, and Lindsay McMahon, the English adventurer. coming to you from Arizona and Colorado, USA. And to get your transcripts delivered by email every week, go to allearsenglish.com forward slash subscribe. What can you say when someone is riled up? Today, learn five steps to de-escalate a stressful situation in English.
Lindsay McMahon 1:05
Are you still translating from your native language into English in your head? Are you always getting confused between the different grammar tenses? Let's figure out what you need to work on. Find your current English level with our five-minute quiz at allearsenglish.com slash fluency score.
Aubrey Carter 1:28
Hey, Aubrey. How's it going? I'm great. Lindsay, how are you doing? Good. Aubrey, have you ever been around someone that was really riled up and you had to de-escalate the situation? Has that ever happened to you?
Lindsay McMahon 1:40
Yes. I feel like I've told this story here, but when I was at an airport and someone was really mad that my friend had been like peeling the paint on the window. And I think I did. I sort of, you know, used a couple of phrases to try and de-escalate, to try and get... She's still... The security had to come over. It was a whole issue, but... It doesn't happen very often, but every now and then someone can get really angry.
Aubrey Carter 2:02
Well, I would also say airports are a hot button place for that.
Lindsay McMahon 2:06
If someone's had flights delayed or canceled, they're upset about other things and maybe taking it out on someone else.
Aubrey Carter 2:12
Yeah, you have to be really careful in airports, especially or boarding a plane, you know, putting your suitcase up there. And it's just accidentally bump someone or oh, my God, these days, people just go off, right? They just go off. But today's episode is all about this, you know, how can we deescalate the temperature. And this comes from a question from Makoto, right? A situation that our student Makoto was in. Aubrey, can you tell us about this?
Lindsay McMahon 2:39
Yes. So this was really interesting. He asked about this at Open Conversation Club. He is a basketball referee. And he was saying he has difficulty knowing what to say when players get really riled up. Like if he calls a foul, they might yell, I didn't touch him. And then often anything a ref could say, they just get more angry or more emotional. So it was interesting. We had a really interesting chat about it and how often referees just have to say that's the way it is and walk away. They can't really engage. But for the rest of us in regular life, if this happens and someone's riled up, meaning they're very emotional or angry, we need phrases to deescalate the situation, whether this is happening at work or in our daily lives.
Lindsay McMahon 3:21
All of us have seen those TikTok videos where someone's getting so angry and everyone just starts filming them.
Aubrey Carter 3:26
Oh, I hate that. I hate that culture of just filming now. It's terrible. It's so revolting that everyone just takes their phone and starts filming. It's gross. Right.
Lindsay McMahon 3:36
And then someone probably just gets angrier and angrier the more phones they see filming them.

What are the five steps to de-escalate a stressful situation in English?

Aubrey Carter 3:40
Yes, of course. Of course, no one wants to be in film. But yeah, but the truth is we can't always just walk away. So we do need these skills. So it's kind of conflict management going on here, right? We can't always just walk away from the situation. Exactly. So guys, hit the follow button. We are covering all aspects, all nuances of English, and you don't want to miss a single episode of All Ears English. So hit follow wherever you listen, or if you prefer this year to check us out on YouTube, we record on video most of these episodes. So if you learn better visually, go and hit the subscribe button on our YouTube channel for All Ears English.
Lindsay McMahon 4:15
Yes, absolutely. And you're exactly right, Lindsay, that for when you do care about the connection, maybe it's a coworker, a friend or a family member, you don't want to just walk away.

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