In this episode of All Things Quality, Pablo Baez sits down with Susan Gorveatte, experienced auditor, trainer, and active ASQ leader serving in the Quality Management and Audit Divisions and supporting the technical program for ASQ’s World Conference on Quality and Improvement.Susan reframes auditing as a journey—one that requires preparation, objectivity, communication skills, and a commitment to comparing evidence to criteria without opinion. She explains the importance of balancing interviews, observation, and records review, building strong rapport from the start, and recognizing positive findings—not just nonconformities.📘 Unlocking the Secrets of Successful Management System Auditing – Article by Susan Gorveatte📖 ISO 19011: Guidelines for Auditing Management Systems📘 ISO 9001:2015 – Quality Management Systems Requirements🌎 ASQ World Conference on Quality and Improvement (WCQI)👩‍💼 Learn More About Susan Gorveatte via LinkedIn

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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