Exceptional individuals display five common traits according to former FBI agent, Joe Navarro, an expert in non-verbal communication. These include: self-mastery, observation, communication, action, and psychological comfort. Most clinicians would agree that the therapeutic effect we have on patients has little to do with the medication we provide, but more what is communicated verbally and nonverbally during the interaction. But, how do we hone these skills? And importantly, how do we become masters of the art of medicine, so we can provide comfort and healing in the most complex of encounters - to the geriatric patient in acute crisis. Join Dr. Liz Goldberg in this Mayo Clinic Emergency Medicine Grand Rounds, titled, The 5 Traits of Exceptional People & How to Use Them to Master the Geriatric Patient Encounter, to learn how to adopt and further develop these five traits through case studies in geriatric emergency medicine. Upon conclusion of this activity participants should be able to: - List the five traits of exceptional individuals - Discuss strategies to improve care for geriatric patients in the ED - Recognize ways to grow your impact through scholarship Contacts: TWITTER - @AlwaysOnEM; @VenkBellamkonda; @LizGoldbergMD INSTAGRAM – @AlwaysOnEM; @Venk_like_vancomycin; @ASFinch; @LizGoldbergMD EMAIL - [email protected]

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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