Show notes
Episode SummaryThis episode is sponsored by Medlior Health Outcomes Research. Sponsorship supports Amplify, while all conversations and perspectives remain independently produced.In this episode of Amplify: Elevating Patient Voices, Ursula Mann and Anne Marie Hayes sit down with Neelam Bance for a thoughtful conversation about leadership, lived experience, healthcare innovation, and the importance of listening deeply to patients and caregivers.Neelam shares reflections from her personal and professional journey — including motherhood, identity, advocacy, and leadership — and how these experiences shaped her perspective on creating more human-centered healthcare systems.The discussion explores the value of curiosity, empathy, and meaningful collaboration in driving change across healthcare and patient engagement spaces. From recognizing barriers within systems to understanding the emotional realities behind patient experiences, this episode highlights why lived experience must remain at the center of innovation and decision-making.This conversation is reflective, inspiring, and filled with insights for healthcare leaders, patient advocates, caregivers, and anyone passionate about creating more compassionate systems of care.Why You Should ListenLearn why listening to lived experience is essential in healthcare innovationHear Neelam’s perspective on balancing leadership, motherhood, and advocacyExplore the importance of empathy and curiosity in driving meaningful changeUnderstand how patient-centered thinking can improve healthcare systems and conversationsGain insights into leadership rooted in humanity, connection, and collaborationEpisode Highlights00:00 – Introduction to Neelam Bance and her journey in healthcare leadership03:12 – The importance of lived experience in shaping healthcare conversations07:45 – Balancing leadership, motherhood, and personal identity12:30 – Why empathy and curiosity are essential in innovation18:05 – Challenges within healthcare systems and the need for patient-centered thinking24:18 – Building meaningful collaboration between patients, caregivers, and healthcare leaders30:42 – Reflections on advocacy, listening, and creating lasting change36:10 – Final thoughts on leadership, humanity, and the future of healthcareLinksLinkedIn https://www.linkedin.com/in/neelambance/MedGeneius https://www.linkedin.com/company/medgeneius/ODINsight https://odinsight.ca/Medical Disclaimer:The content shared on Amplify is for informational and educational purposes only.Nothing discussed on this podcast—including stories, experiences, perspectives, or commentary from hosts, guests, or contributors—should be interpreted as medical advice, diagnosis, or treatment recommendations.Always seek the guidance of your physician or other licensed provider with any questions regarding your health, medical conditions, or treatment options.