Martin Newman is The Customer Champion, working tirelessly to make sure your customer service doesn’t suck. He is a keynote speaker, author, and founder Practicology - a leading e-commerce and multichannel consultancy business. In Episode #24 we spoke about what companies do wrong when it comes to customer service (I learnt that it all starts from within), what consumer centricity is and how using tech isn’t always the best strategy. Oh, and we touch on the Metaverse and how it will shape the shopping experience. ------------------------------- EPISODE #24: ------------------------------- You can listen to the full episode here OR WATCH it on YouTube - https://www.youtube.com/channel/UCC-YIz5pEMM9vigbYOxK2Kw ------------------------------- MARTIN NEWMAN ------------------------------- LinkedIn: https://www.linkedin.com/in/martindnewman/ Facebook: https://www.facebook.com/MNConsumerChampion Twitter: https://twitter.com/martinnewman Instagram: https://www.instagram.com/consumerchampion/ Email: [email protected] ------------------------------- FOLLOW ME ON ------------------------------- LinkedIn: https://www.linkedin.com/in/mariahvo/ Instagram: @MariaHvo - https://www.instagram.com/mariahvo/ Twitter: @MHvorostovsky - https://twitter.com/mhvorostovsky Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo HVO Search: www.hvosearch.com ----------------------------------------------------------------------------------------------------- Get in touch if you need help HIRING your senior leadership team ----------------------------------------------------------------------------------------------------- LEAVE A REVIEW: If you’re listening on Apple Podcasts make sure to Subscribe, Rate, and leave a REVIEW. The best review will get a mention in the next episode!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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