Mastering difficult conversations involves going beyond your own perspective to understand what each person in the conversation sees, feels, and leaves unspoken. Sheila Heen and I discuss how. Download the application guide: https://bit.ly/483mkzv Here's what we cover in this episode: - The three layers of a difficult conversation - What workplace problems often originate from - Why owning your contribution to the problem up front is the best way to avoid the blame game - How to prepare to have a difficult conversation - Why having difficult conversations isn’t a bad thing Special thanks to our sponsor BELAY for offering an exclusive resource called Power of Productivity. In this resource, you will learn how to refocus and implement efficient strategies so you can get back to what you do best. Get your free resource today. We want to get to know you better! Please take a few minutes to tell us about yourself by taking our audience survey. ____________ Where to find Andy: Instagram: @andy_stanley Facebook: Andy Stanley Official Twitter: @andystanley YouTube: @AndyStanleyOfficial See omnystudio.com/listener for privacy information.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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