APQC Podcasts

Creating an Internal Framework with MS Companies

19 Sep 2023

Contributed by Lukas

In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President...

Making Change Management Mindful (Part 4): How to Train and Engage Employees in the Change

05 Sep 2023

Contributed by Lukas

This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda ...

Making Change Management Mindful (Part 3): How to Effectively Communicate Change

22 Aug 2023

Contributed by Lukas

This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda ...

5 Essential Truths to Become a KM Powerhouse

09 Aug 2023

Contributed by Lukas

In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key tru...

Making Change Management Mindful (Part 2): How to Manage Change

08 Aug 2023

Contributed by Lukas

This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda ...

Making Change Management Mindful (Part 1): Leading Change and Preventing Fatigue

25 Jul 2023

Contributed by Lukas

This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda ...

A Portrait of Successful DEI

08 Jun 2023

Contributed by Lukas

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss wh...

Can You Measure DEI?

01 Jun 2023

Contributed by Lukas

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if...

Trust and Transparency Are Key to DEI Commitment

25 May 2023

Contributed by Lukas

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss th...

Optimizing Customer Service

26 Oct 2022

Contributed by Lukas

In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize thei...

Understanding Productivity: Where Organizations Go Wrong with Employee Monitoring

17 Oct 2022

Contributed by Lukas

The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about ...

How to Unlock the Power of Neurodiversity with LaTrina Collins-Craig

22 Aug 2022

Contributed by Lukas

On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder of C&C Wellness Cent...

Infusing Human Skills and Knowledge in Project Management with Ed Hoffman

11 Aug 2022

Contributed by Lukas

On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge...

Practical, Tactical Steps for Building Knowledge Graphs with Sara Nash

27 Jul 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) team...

Moving Logistics Forward with Enrique Alvarez

29 Jun 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state ch...

How to Get Started with Knowledge Graphs with Andy Fitzgerald

21 Jun 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge gra...

Understanding Knowledge Graphs with Juan Sequeda

16 Jun 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs ar...

Tips for Conducting Good Research

23 May 2022

Contributed by Lukas

Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insig...

Getting Knowledge Management Off the Ground with Jessica Malloy

27 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about ...

The Science of Emotional Intelligence

25 Apr 2022

Contributed by Lukas

Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within tha...

Do You Need a Fractional CFO? with Melissa Houston

21 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society...

Make Sustainability Sustainable with Process

20 Apr 2022

Contributed by Lukas

In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and pe...

How Small Biz Finance Teams can Improve Cash Flow and Risk Mitigation with Melissa Houston

19 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Soci...

Finance Needs to Get Real about Data Management with Dan French

14 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really ...

Sparking Intrapreneurship with Alma Derricks

13 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has create...

Tackling Process Improvement in Financial Management with Dan French

12 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improv...

Focusing on Finance Talent with Dan French

07 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focuse...

Knowledge Management in Law with Greg Lambert

06 Apr 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evo...

Solving Business Problems with Process

04 Apr 2022

Contributed by Lukas

In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the...

Aligning KM with Business Needs and Daily Work

31 Mar 2022

Contributed by Lukas

In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at El...

Communicating the Role of AI with Stephen Carradini

28 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, abou...

The Future of Remote/Hybrid Financial Management with Robert Bendetti

23 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of...

Digging Into The Top Process Tools for 2022

22 Mar 2022

Contributed by Lukas

To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be use...

Cash Flow Management Considerations for 2022 with Robert Bendetti

21 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies fo...

Riding the Supply Chain Hype Wave with Dave Applegate

18 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and w...

Cyber Risk in Digital Supply Chains with DSCI

16 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. T...

Process Journeys: A Conversation with Jose Castro

15 Mar 2022

Contributed by Lukas

In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for suc...

Practical, Tactical, and Radical Knowledge Management with Stephanie Barnes

14 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing...

KM Success Secrets from Industry Veterans

11 Mar 2022

Contributed by Lukas

It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons lear...

Business Considerations on Ukraine with Ronan O’Malley

09 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Ronan O’Malley, Director of Programs at the World Affairs Council of Greater Houston, about what b...

Being a Good Data Steward in Digital Supply Chain

09 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and gove...

How Tacit Knowledge Drives Business Excellence with Nada El Gazzar

08 Mar 2022

Contributed by Lukas

APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business exce...

Tactics and Best Practices for Improving Internal UX with Bob Berry

07 Mar 2022

Contributed by Lukas

APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving inte...

The People Side of Supply Chain Digitalization with DSCI

07 Mar 2022

Contributed by Lukas

On this podcast, APQC’s Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is th...

Strategic Considerations for Improving Internal UX with Bob Berry

25 Feb 2022

Contributed by Lukas

APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal ...

Taking a Bite-Sized Approach to Supply Chain Digitalization with DSCI

23 Feb 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how...

Achieving a Transparent & Regenerative Supply Chain with Anna Yona

21 Feb 2022

Contributed by Lukas

APQC’s Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustain...

The Supply Chain’s Role in Tomorrow’s Business Models with DSCI

15 Feb 2022

Contributed by Lukas

On this podcast, APQC’s Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how organiz...

How To Do Workplace Accessibility Better with Mariah Barber

07 Feb 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and...

Supply Chain for Pros and Average Joes - Reverse Logistics and Port Congestion

04 Feb 2022

Contributed by Lukas

On this podcast, APQC’s Marisa Brown and Carla O’Dell talk about the people and processes behind supply chain headlines. APQC wants to hear your t...

Understanding the Anti-Work Movement with Dr. Patricia Anderson

28 Jan 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Elissa Tucker talk with Dr. Patricia Anderson, Professor at the Forbes School of Business and Technology, a...

What Supply Chain Leaders Need to Know about Retail Data with Shobhit Khandelwal

27 Jan 2022

Contributed by Lukas

On this podcast, APQC’s Marisa Brown talks with Shobhit Khandelwal—Founder of ShyftLabs, Co-Founder of Minoan, and member of the Forbes Technology...

From Supply Chain Leader to Startup Founder with Efrat Sagi-Ofir

26 Jan 2022

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Marisa Brown talk with Efrat Sagi-Ofir, Chief Revenue Officer and Co-Founder of Air Doctor, about her journ...

Translating Data for Human Understanding with Chip Heath

11 Jan 2022

Contributed by Lukas

On this podcast, APQC’s Dr. Carla O’Dell talks with Chip Heath, author of four New York Times bestsellers and professor at the Stanford Graduate S...

The Future of KM from a Development Perspective with Sarah Cummings

15 Dec 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Sarah Cummings, Public-Private Partnership and Research Uptake Expert at Wageningen University an...

2022 Supply Chain Outlook with Anshu Prasad

14 Dec 2021

Contributed by Lukas

On this podcast, APQC’s Marisa Brown talks with Anshu Prasad, CEO and Co-Founder of Leaf Logistics, about what’s ahead for supply chains includi...

Building IT and Data Skills With Shefali Kapoor Patel

13 Dec 2021

Contributed by Lukas

On this podcast, APQC’s Andrea Stroud and Saphra Cleveland talk with Shefali Kapoor Patel, founder of IT education provider Vijay Computer Academy,...

Culture Strategies for Knowledge Management with Dana Tessier

09 Dec 2021

Contributed by Lukas

On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers...

Building Data Science and Digital Skills with Neeraj Tandon

03 Dec 2021

Contributed by Lukas

On this podcast, APQC’s Andrea Stroud talks with Neeraj Tandon, principal at Moksha Data and cofounder of Code Park, about how to grow data scien...

Optimizing Procure-to-Pay

17 Nov 2021

Contributed by Lukas

On this podcast, APQC’s Holly Lyke-Ho-Gland and Marisa Brown share ways to improve procure-to-pay through process management. For more insights an...

The Global Future of Knowledge Management with Gladys Kemboi

16 Nov 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Gladys Kemboi, Knowledge Management Officer at Life in Abundance International in Nairobi, Kenya, ...

Using Psychology to Improve Knowledge Management with Leland Holmquest

11 Nov 2021

Contributed by Lukas

On this podcast, APQC’s Lauren Trees talks with Leland Holmquest, communications and change management lead at Microsoft, about how concepts like p...

How to be a Great Data Analytics Mentor with Andrea Stroud

10 Nov 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Andrea Stroud talk about the skills, mindset, and resources you need to learn and mentor others in data ana...

Understanding People Operations with Elizabeth Fletcher

04 Nov 2021

Contributed by Lukas

In this podcast, APQC’s Mercy Harper talks with Elizabeth Fletcher, manager of people operations – people & culture at Motorefi and principa...

How Smart Organizations Partner for Diversity, Equity, and Inclusion

27 Oct 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Karen Gilbert, Associate Director of Development for Corporate Partners at the Forté Foundation,...

Is Knowledge Management About to Get Radical?

26 Oct 2021

Contributed by Lukas

In this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about the “radical” future ahead for knowl...

Leveraging Fractional Executives with Lisa Higgins and Bob Chalker

25 Oct 2021

Contributed by Lukas

On this podcast, Bob Chalker, CEO of the Association for Materials Protection and Performance, and Lisa Higgins, CEO of APQC, offer an in-depth look ...

Why Sustainability Matters

20 Oct 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper, Holly Lyke-Ho-Gland, and Marisa Brown talk about why sustainability matters for regulatory compliance, supply...

Big Changes Ahead for Knowledge Management with Bruce Boyes

19 Oct 2021

Contributed by Lukas

On this APQC podcast, APQC’s Mercy Harper Talks with Bruce Boyes—editor, lead writer, and a director of RealKM Magazine—about how KM need to ...

Finance Trends from Startups and Small Biz with Melissa Houston

18 Oct 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston—a financial strategist for CEOs, founder of the Business Societ...

The Future of Communities and Knowledge Management with Rachel Happe

14 Oct 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Rachel Happe, co-founder and principal of Engaged Organizations, about the future of communities an...

What’s Driving the Great Resignation?

12 Oct 2021

Contributed by Lukas

In this podcast, APQC’s Mercy Harper talks with Marissa Lee, CEO of SOW EVOLVE and global HR strategist, about what’s driving the “Great Resigna...

Demystifying ESG Reporting with Deep Parekh

11 Oct 2021

Contributed by Lukas

In this podcast, APQC’s Mercy Harper and Marisa Brown talk with Deep Parekh, PhD, founder and managing partner at Epistemy, about building a strate...

The How and Why of Integrated Business Planning with Marty Strong

11 Oct 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Holly Lyke-Ho-Gland talk with Marty Strong, CEO and Chief Strategy Officer for the LGS Management Group, ...

How Young Professionals See Accounting with Khalil Jackson

05 Oct 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Khalil Jackson, Gas Marketing Accountant, about lessons learned from the pan...

What’s Ahead for Knowledge Management with Steve Dale

01 Oct 2021

Contributed by Lukas

On this podcast, Mercy Harper talks with Stephen Dale, founder and director of Collabor8now, about the future of communities of practice, the future o...

Why “Hipster Antitrust” Matters for Knowledge Management

29 Sep 2021

Contributed by Lukas

On this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how the hipster antitrust movement’s focus on data privacy could impact the future...

Behind the Scenes with Blind, the Anonymous Workplace App

28 Sep 2021

Contributed by Lukas

On this podcast, Mercy Harper talks with Kyum Kim, Co-Founder and Chief Business Officer of Blind, and Young Yuk, Chief Product Officer of Blind,...

How Finance Teams Should Prepare for 2022 and Beyond with Dan French

27 Sep 2021

Contributed by Lukas

On this podcast, APQC’s Megan McCulloch and Mercy Harper talk with Dan French, CEO of Consider Solutions, about the future of financial management. ...

Hiring Interview Secrets for Managers

22 Sep 2021

Contributed by Lukas

In this podcast, APQC’s Mercy Harper and Ashley White discuss the secrets for assessing culture and team fit during hiring interviews.    Subs...

What’s Next for Financial Management with Robert Bendetti

20 Sep 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper talks with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the people, process, and techno...

Capabilities vs Process: Is There a Difference?

15 Sep 2021

Contributed by Lukas

​In this podcast APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Rick McCarthy define processes and capabilities and discuss their similarities and dif...

What You Need to Know about Emergency Preparedness with Cate Steane

09 Sep 2021

Contributed by Lukas

On this podcast, Mercy Harper talks with Cate Steane, founder and owner of Make it Happen Preparedness Services, about navigating ever-changing COV...

How Do You Conduct a Check In Meeting?

07 Sep 2021

Contributed by Lukas

On this podcast, APQC’s Mercy Harper and Ashley White discuss do’s and don’ts for effective manager/employee check-in meetings. For a limited ...

Use End-to-End Processes to Transform Your Business

27 Aug 2021

Contributed by Lukas

On this podcast, APQC’s Holly Lyke-Ho-Gland and Mercy Harper talk about how end-to-end process thinking enables strategy and drives value, how to ge...

Can Knowledge Management Fix the Labor Shortage?

26 Aug 2021

Contributed by Lukas

In this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how four ways knowledge management can help organizations cope with the current la...

Why Does HR Get a Bad Rap?

25 Aug 2021

Contributed by Lukas

In this podcast, Mercy Harper talks with APQC’s Executive Director of HR Ashley White about employees’ negative perceptions of HR and what’s beh...

The What, Why, and How of Autonomous Teams with Timm Urschinger

24 Aug 2021

Contributed by Lukas

Autonomous teams have been called “the future of work,” but how do they work? In this podcast, Mercy Harper talks with Timm Urschinger, co-foun...

The Future of Workplace Communication with Stephen Carradini

20 Aug 2021

Contributed by Lukas

It’s time for organizations to build a more sustainable virtual communication strategy that truly works for everyone—including those who can’t ...

Thinking Differently: How KM and Process Become Resilient

19 Aug 2021

Contributed by Lukas

Most organizations want to be nimbler in the face of rapidly changing technology, markets, and customer needs. In this podcast, APQC’s Lauren Trees...

What You Need to Know about Human Capital Cyber Threats

18 Aug 2021

Contributed by Lukas

Employee actions can create big cyber security problems, but if employers aren’t careful, they can also create cyber risks for their employees. In t...

Cyber Risk, Financial Reporting, and Internal Controls

17 Aug 2021

Contributed by Lukas

If you’re on the finance team, you can’t afford not to think about cyber risk. In this podcast, Mercy Harper talks with APQC’s John Tesmer abo...

From Graph Algorithms to Process Automation: Tools for Success

29 Jul 2021

Contributed by Lukas

Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management programs....

What's The Process Classification Framework?

28 Jul 2021

Contributed by Lukas

Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardi...

Process Performance: Better Management of Your Process’ Health

27 Jul 2021

Contributed by Lukas

Process performance encompasses the measurement, monitoring, and controlling of processes. Which is often easier said than done. In this video APQC's ...

How to Use Data and Machine Learning to Boost Process Performance

23 Jul 2021

Contributed by Lukas

Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Har...

The Dangers of Smart Devices from the Home Office to the Shop Floor

22 Jul 2021

Contributed by Lukas

Whether we’re in the office or working from home, we’re all surrounded by smart devices. In this podcast, Mercy Harper talks with APQC’s executi...

Dan Kraemer on Innovative Ways to Apply Design Thinking

21 Jul 2021

Contributed by Lukas

Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing ...

Frameworks Jumpstart Process and Knowledge Success

19 Jul 2021

Contributed by Lukas

Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common ...

The Challenge To Good Benchmarking

16 Jul 2021

Contributed by Lukas

In this episode of APQC's Podcasts, Holly Lyke-Ho-Gland, Process and Performance Principle Research Lead, talks to Diego Alvarado host of the 'Hablemo...