Get ready for an informative, insight-packed episode of Home on the Go! This conversation involves 2 highly-experienced home health physical therapists—Donna Latoy, PT and Matt Janes, PT, DPT, MHS, OCS, CSCS - who unpack what truly drives patient satisfaction in home health. With more than 70 years of combined clinical experience in this episode, heartfelt stories and practical strategies are shared. Real-world wisdom on building trust, communicating effectively, and creating "wow" moments that patients never forget are at the center of the conversation. From navigating the April 1, 2026 HHCAHPS survey changes to delivering care that earns a "definitely recommend" experience, this episode blends expertise with authenticity. If you're passionate about elevating the patient experience and making every visit count, this is one conversation you won't want to miss…

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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