Sangeeta Roy, VP of Digital Work Experience at Zuora | Agentic AI and the evolving nature of ITSM

In this exclusive episode of Atomic Conversations, Sangeeta Roy, VP of Digital Work Experience at Zuora, joins Lenin Gali, Chief Business Officer at Atomicwork, to explore how AI is reshaping enterprise operations from the inside out.Together, they unpack the rise of agentic AI and its transformative potential in moving organizations beyond traditional automation toward intelligent, anticipatory service management. From streamlining IT workflows to enhancing enterprise agility, their conversation highlights the strategic shifts required to stay ahead in the AI era.As Zuora partners with Atomicwork, Sangeeta also shares how this collaboration is enabling AI-driven ITSM to unlock new levels of productivity, efficiency, and decision-making for enterprises navigating rapid digital change.Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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