Script: Episode 27 - How to sound smarter at work by using 'smart' words Hello everyone, how are you? This week, I want to teach you how to sound smarter at work by using more professional words. Here are some suggestions. 1. Substitute "okay, no problem" with other phrases. We often say "okay, no problem" when we agree to a request. It is fine when you are talking to your friends or family members. It is not rude to reply to your boss, co-worker or clients with, "okay, no problem" when they ask you to do something. However, it will make you sound more sophisticated when you use different words and phrases. Here are some suggestions: "Certainly", or you can say, "certainly, I will get right on it." "I will be happy to take care of that for you." "Absolutely. When do you need it done by?" "Consider it done. Is there anything else I can help you with?" Note that the words "certainly" and "absolutely" are interchangeable. So you can say, "absolutely, I will get right on it". 2. Use the word "modify" instead of "change". For example, at a work meeting, somebody says, "we need to change the way we deal with customers". The word 'change' makes it sound like you need to change everything and nobody likes to make changes. Use the word "modify" instead. It means the same thing but sounds less drastic. Drastic means extreme and serious. 3. Say "sensational" instead of "awesome", or "amazing" or "great". These three words are being overused. 4. Ask the speaker to "elaborate" instead of saying "what do you mean?", or "I don't understand what you are saying" when somebody says something that you do not understand. It is less casual and more professional. You can say, "can you elaborate it a little?" 5. Substitute "confused" and "confusing" with "perplexed" or "perplexing". Examples: I am perplexed. This situation is perplexing. 6. Avoid using the word "like" too often. Some people use this word 3 times in one sentence. Substitute with "such as", or "for instance". Example, "This client is very difficult. You have to be careful with him, like when you go for a meeting, make sure you are 5 minutes early". Instead of saying "like if you go for a meeting", you can say, "such as" or "for instance, when you go for a meeting.." 7. "Exactly" is another word that people may overuse. You can say, "yes, that's so true", "yes, you are right," "that's exactly how I feel", or "you are spot on" to substitute "exactly". I hope these tips will help you. Thank you for listening.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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