Here are some of the topics Ron had the opportunity to discuss with Tom Farinola:How Tom navigates the worlds of retail and custom integrationThe importance of communication between the client and the dealerThe lessons learned over his 35 years in businessTom shares his passion for Steinway Lyngdorf and describes how he delivers the experience to his clientsTo get transcripts, resources of what was mentioned in the show, and more visit: onefirefly.com/au181SHOW NOTESIn 1990, Tom purchased Atlantic Home Entertainment & Stereo and had since grown the business to a steady $4 million a year in annual revenue. Throughout the years, Tom has discovered that the key to success is providing excellent customer service. To help ensure his customers receive the best support, Tom established a remote service called Atlantic Concierge Partnership.Ron Callis is the CEO of One Firefly, LLC, a digital marketing agency based out of South Florida and creator of Automation Unplugged. Founded in 2007, One Firefly has quickly became the leading marketing firm specializing within the integrated technology and security space. The One Firefly team work hard to create innovative solutions to help Integrators boost their online presence, such as the elite website solution, Mercury Pro.About One FireflyOne Firefly, LLC is an award-winning marketing agency that caters to technology professionals in the custom integration, security and solar energy markets. One Firefly is headquartered in Davie, Florida with staff located throughout North America and has been operating since 2007.

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