James Hunt, Vice President of Product Management of eGain shares the story of how eGain Analytics is helping Amazon Connect customers to measure, manage and optimize their contact centers.Topics Include:Overview of eGaineGain Solution hubs: Knowledge, Conversation & AnalyticsWhy enterprises choose eGain AnalyticsContact Center Analytics: Buy vs. BuildNavigating a migration from On-Premise to Amazon Connect – Best Practices & Pitfalls.A real customer migration experienceBuilding trust with large enterprises and government clientsHow eGain leverages AWS servicesThe Amazon/eGain partnershipAdvice for other software executivesFind out more: eGain.com and eGain on AWS MarketplaceNavigating the migration from On-Premise Solutions to Amazon Connect – Best Practices & Pitfalls.

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