Ep062: Amazon Q - Your Generative AI Assistant with Urmila Kukreja of Smartsheet

Urmila Kukreja of Smartsheet and Nick Simha of AWS discuss leveraging Amazon Q’s Retrieval-Augmented Generation (RAG) solution to enhance productivity by enabling employees to quickly access relevant information within secure, integrated workflows like Slack, improving efficiency across the organization.Topics Include:Introduction by Nick Simha, AWS.Overview of Amazon Q’s role in data analytics and Gen AI.Gen AI’s impact on productivity, ~30% improvement backed by Gartner study findings.General productivity improvement seen across various departments.Amazon Q’s developer code generation tool – rapid developmentGen AI and LLMs’ challenges: security, privacy, and data relevance.Foundation models lack specific organizational knowledge by default.Empowering Gen AI to grant system access can cause issuesPrivacy concern: Sensitive data, like credit card info, can be central in data breachesCompliance is critical for organizational reputation and data integrity.Data integration techniques: prompt engineering, RAG, fine-tuning, custom training.RAG (Retrieval Augmented Generation) balances cost and accuracy effectively.Implementing RAG requires complex, resource-heavy integration steps.Amazon Q simplifies RAG integration with "RAG as a service."Amazon Q’s Gen AI stack overview, including Bedrock and model flexibility.Amazon Q connects to 40+ applications, including Salesforce and ServiceNow.Amazon Q respects existing security rules and data privacy constraints.Plugin functionality enables backend actions directly from Amazon Q.All configurations and permissions can be managed by administrators.Urmila Kukreja from Smartsheet explains real-world Q implementation.Smartsheet’s Ask Us Engineering Slack channel: origin of Q integration.Q integration in Slack simplifies data access and user workflow."Ask Me" Slack bot lets employees query databases instantly.Adoption across departments is high due to integrated workflow.Future plans include adding data sources and personalized response features.Session wrap upParticipants:Urmila Kukreja – Director of Product Management, SmartsheetNick Simha - Solutions Architecture Leader - Data, Analytics, GenAI and Emerging ISVs, AWSSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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