Purpose, Personalization, and AI – What B2B Can Learn from Hallmark

What if you could scale meaningful relationships—without sacrificing authenticity? In this second part of my conversation with Patrick McCullough, President of Hallmark Business Connections, we talk about how B2B companies can use tools like AI and ChatGPT to enhance personalization without losing the heart of what matters: trust, care, and connection.Patrick shares how companies are balancing automation with empathy and gives practical advice for leaders who want to deepen relationships with customers, employees, and partners—even in fast-paced or high-volume environments.We also explore what makes Hallmark's approach so unique: they don't just help brands say the right things—they help them mean it. If you're wondering how to bring more purpose and humanity into your day-to-day business practices, this episode is for you.👉 For more information and to start building deeper connections with customers, vendors, and employees, visit:www.hallmarkbusinessconnections.comwww.worldinnovators.com🎧 And don’t forget to subscribe—so you never miss episodes that help you grow your business the relationship-first way.#B2BMarketing #RelationshipMarketing #AIinB2B #ChatGPTforBusiness #HallmarkBusiness #CustomerExperience #IndustrialMarketing #MarketingWithHeart #HumanConnection #WorldInnovators *** Reach out to [email protected] you’d like help building a marketing strategy that builds relationships and/or AI training for individuals or full teams. *** Visit www.worldinnovators.comfor more resources on building stronger marketing and leadership strategies. *** Subscribe to the B2B Marketing Excellence & AI Podcast for weekly insights into marketing, leadership, and the future of AI.

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