14.03: Keeping up with consumer demands in the digital age

Thanks to mobile technology and easy ecommerce, consumers find themselves in a new position of power where they compare their banking experience to other aspects of their effortless, seamless world. That poses a major quandary for financial institutions as they struggle to keep up, even as nimble fintechs enter the picture. Tyson Nargassans, CEO of Saylent Technologies, shares how banks can make the best use of data and technology to become increasingly invested--and relevant--in people's lives.

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