Banking Uncovered Podcast
Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data
07 May 2024
Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment. Topics discussed include: The importance of customer-centricity in a digital era How digital empowers businesses to scale and innovate The importance of re-inventing products and processes Becoming a chat first organization to boost customer engagement How multi-channel experiences elevate satisfaction and engender loyalty Combating cyber security risk through education, analytics and biometrics Using AI and technology to enhance banking ethically and sustainably And much more… Explore all our past podcast episodes here.
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