Join me in our Free Facebook community at https://www.facebook.com/groups/salonandsuitebusiness Be on the look out for the relaunch of the Pivot to Profit Roadmap: The customized business plan for beauty professionals who want to start a profitable and sustainable salon business "Us" versus "them" mentality Leadership versus boss mentality Whose client is it? We and us create unity and team, not you and I Creating teamwork, collaboration, Threatened: Owner feels threatened of staff leaving with all the clients Control Culture Expectation Mission, Vision, and core values Business plan Know your business Use it to help you make decisions Use it to help you lead your company Expectation Hiring As soon as a conflict or situation arrises confront the situation with a solution Contract: Written agreement for staff Let go Micro Managing Perfect or effort Culture Environment Thrive or Discourage Positive Morale Conversations Leadership Influence not authority Lead by example Visionary Growing people Empower your team How do you show you value your team? 5 Love language in the workspace Gifts (card, flowers) words of affirmation physical touch (hug, high five) acts of service (sweep up for them, do their hair quality time (lunch together, one-on-one)

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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