In this episode of the Beauty Business School Podcast, Kimberley sits down with James Vivian, a business expert who’s rebuilt clinics from the ground up and knows what it takes to thrive in the beauty industry.James shares the hard truths no one talks about: late nights, burnout, and trying to do everything yourself. He’s faced the chaos of running a clinic during COVID, managing clients and staff, unitl he realised that creating systems and structure is what keeps a business running.They dive into:🛠️ How to build a business that actually works, even when life gets chaotic 💬 Turning client experiences into loyalty, it’s not just about the treatments 🔥 Navigating ethical marketing and APRA guidelines 🧠 Avoiding burnout and showing up for your clients and team 🤝 The power of community: leaning on peers, mentors and other business owners when times get toughJames shares insights on growing your salon, keeping clients for life and building a business that supports you as much as your clients.Follow James on Instagram: @JamesVivian

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