Delta Wins the Survey 5-16-25
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What is the main topic of this episode?
This is Scott Becker with the Becker Private Equity and Business Podcast. Today's discussion is Delta wins the survey. So here's the deal. If you fly regularly and you're on one of the big three airlines, meaning Delta, United, and American, You are consistently seeing changes in service, changes in how the flight attendants and team treat the customers, changes a lot of different things.
What factors influence airline customer service perception?
And this is different than the logistics of the flights as to how often they're on time, not on time. But you get clear differences over time in how you are treated by the different airlines. So we did a quick survey yesterday as to who is your favorite airline of these big three, Delta, United, and American. So no surprise to me, Delta outperformed the other two. Delta by a wide margin was viewed as the nicest airline to travel on compared to American United. Of course, there were plenty of people that said they hate all the airlines, they're scared to travel, et cetera, et cetera. The second thing I was curious is as to whether there's a correlation between customer service and stock price. So here's what we found, not really.
Delta and United are both down about the same amount year to date. American, which has been taking on the chin in the press and the customer service, is down about 31% year-to-date. So again, Delta United down about 15% year-to-date. In contrast, you've got American down about 31% year-to-date. So that's what we're watching. I just find it fascinating. Thank you for listening to the Becker Private Equity and Business Podcast. Thank you very, very much.
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