Responsiveness as a Business Imperative 2-25-25

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This is Scott Becker with the Becker Private Equity and Business Podcast. Today's discussion is a business lesson. It for sure holds true in the service businesses. It probably holds true in every businesses, every business, excuse my language, is that responsiveness is a key strategy and a key advantage. So here's the issue. You know, one of the people I work with essentially says,

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If I don't go ahead and respond to somebody quickly, they ultimately find a different vendor for that spot, somebody else to work with. So there are a couple of different pieces of this. I think that's the most stark example that if you don't respond quickly, people find somebody else to work with.

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But I think more important than that, the art of responsiveness, and it's both responsiveness and relative substantive responsiveness, is something that people absolutely love in companies they work with. Because everybody's working through a huge to-do list, trying to figure out what they got to do, what they have to do.

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And if you're a thread that's hanging out because you're not constantly responsive, this is a business negative. If in contrast, you're the opposite- constantly responsive and able to knock things off people's list to put them in good shape and make their lives easier. Well, I have to tell you, customers and businesses love that. It's something that should be able to be taught.

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It seems to be so natural to other people than others. I mean, there's almost a whole world of people. Those that are constantly responsive is those that are not and trying to figure out the difference, but sort of a constant in our world of responsiveness versus not. That's today's, concept today, responsiveness as a business imperative.