This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Ken Rich, President of Raleigh Neurosurgical Clinic. Here, he discusses strategies for enhancing the patient experience, the advantages of operating a smaller clinic that fosters a strong work environment for surgeons and staff, and how prioritizing staff translates to better patient care. Dr. Rich also emphasizes the importance of cost transparency in improving trust and satisfaction.Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) make no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

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